Warranty Administrator

Responsibilities

• Adhere to all manufacturers' and after-market warranty companies’ policies and procedures
• Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and representatives of any after-market warranty company with which the dealership conducts business
• Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
• Communicate with Service advisors, Service Director, and Technicians to ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer’s warranty policy and procedures manual
• Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
• Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
• Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
• Maintain a record of all claims submitted, returner/rejected, or paid and their current status and review with the Service Director daily
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables

Qualifications

• High school diploma or GED required
• Minimum 1-year experience
• Must be a self-starter and proactive
• Commitment to excellence and high standards
• Excellent written and verbal communication skills
• Strong organizational skills; able to manage priorities and workflow
• Strong computer and internet skills, including Microsoft Office suite

Benefits

• Weekly Pay
• Paid Time Off (PTO)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life/AD&D Insurance
• LTD Insurance (Company Paid)
• Pet Insurance
• 401(k) Retirement with Company Match