Warehouse Operations Manager- Corporate Commissary

Role Summary

The Warehouse Operations Manager leads day-to-day warehouse operations for the commissary, including receiving, inventory control, material handling, storage, fulfillment, facility standards, and cross-functional coordination. This role is responsible for ensuring raw materials and finished goods move through the operation accurately, safely, and efficiently while supporting production, quality, and customer service objectives.

Key Responsibilities

• Receiving, Inspection & Inventory Control

• Oversee inbound receiving processes, including unloading, verifying quantities and item details against purchase orders and shipping documents, and resolving discrepancies promptly

• Designate and manage a warehouse inspection and hold area for newly received product pending cycle count confirmation, discrepancy review, or Quality Control approval

• Maintain accurate inventory records across raw materials, work-in-progress, and finished goods through disciplined put-away, cycle counts, and reconciliation practices

• Material Handling Equipment & Warehouse Safety

• Demonstrate hands-on experience with material handling equipment, including forklifts, power jacks, pallet jacks, and related warehouse tools used for receiving, storage, replenishment, and shipping

• Support equipment selection, safe operating practices, inspection routines, and preventive maintenance coordination to keep warehouse operations running efficiently

• Train and coach team members on proper equipment use, traffic flow, load handling, and safe work habits to protect people, product, and facility assets

• Warehouse Organization, Storage & Fulfillment

• Maintain clear aisle, rack, bin, and location labeling systems that support accurate inventory tracking, put-away, replenishment, and picking execution

• Apply sound storage practices for short-term and long-term inventory, with clear understanding of raw material handling, staging requirements, and finished goods storage and movement

• Lead e-commerce pick, pack, and ship operations, including bin-based picking, batch picking methods, packing station workflow, and selection of equipment needed to execute fulfillment efficiently and accurately

• Quality, Facility Management & Operational Standards

• Partner with Quality Control to hold, inspect, release, or escalate inbound materials and finished goods issues while maintaining lot traceability and documentation standards

• Manage facility-related warehouse needs, including daily cleaning standards, waste and garbage disposal, organization of work areas, and vendor coordination for services and support

• Ensure warehouse processes, staging areas, and operating conditions consistently support safety, cleanliness, compliance, and readiness for production and fulfillment demands

• People Leadership & Team Management

• Lead, develop, and hold accountable a team of Shipping and Receiving Leads and Specialists responsible for day-to-day warehouse execution

• Own recruiting, interviewing, hiring, onboarding, and training processes to build a capable, reliable warehouse team aligned to operational needs

• Provide ongoing coaching, performance feedback, and development support while creating clear expectations, standard work, and growth opportunities for team members

• Create schedules, allocate labor, and plan coverage based on inbound volume, fulfillment demand, staffing needs, and business priorities

• Cross-Functional Partnership & Execution

• Work cross-functionally with the on-site Production Manager and partner closely with corporate teams including Supply Chain, Operations, Marketing, E-Commerce, IT, and other departments to support business priorities

• Cross-coordinate warehouse priorities, inventory status, fulfillment readiness, and operational needs across teams to ensure smooth execution and timely issue resolution

Success Measures

• Receiving accuracy, timely put-away, and purchase order discrepancy resolution

• Inventory accuracy, cycle count performance, and location control across raw materials and finished goods

• Pick, pack, and ship accuracy, throughput, and on-time fulfillment performance

• Warehouse safety, housekeeping, and equipment readiness standards

• Cross-functional execution, issue resolution, and readiness to support production and customer demand

• Team staffing, training completion, schedule coverage, and development of leads and specialists

Qualifications & Experience

• Education

• Bachelor’s degree in Supply Chain, Logistics, Operations, or Business preferred

• Equivalent inventory or warehouse management experience considered

• Experience

• 3–6+ years of warehouse, inventory, logistics, or fulfillment leadership experience in a distribution, manufacturing, or e-commerce environment

• Hands-on experience with receiving, put-away, storage, cycle counts, and inventory reconciliation across raw materials and finished goods

• Experience in e-commerce or high-volume fulfillment operations with knowledge of pick, pack, ship workflows, batch picking, and packing station execution

• Practical experience operating or overseeing material handling equipment and training others on safe, effective equipment usage

• Experience working cross-functionally with quality, product, supply chain, operations, and corporate support teams to drive execution and solve operational issues

• Experience leading frontline warehouse teams, including team leads and specialists, with responsibility for hiring, scheduling, performance management, and development

• Industry & Technical Knowledge

• Strong understanding of warehouse layout, aisle and rack labeling, bin/location control, and inventory tracking practices

• Knowledge of receiving controls, inspection hold processes, lot traceability, and quality support requirements in a warehouse environment

• Familiarity with warehouse management systems, ERP tools, scanners, and operational reporting used to manage locations, movement, and fulfillment accuracy

• Understanding of equipment selection and maintenance considerations, storage methods for short-term and long-term inventory, and warehouse housekeeping standards

• Leadership & Skills

• Highly organized operator with strong attention to detail, process discipline, and ownership of warehouse standards

• Ability to lead through structure and speed while maintaining accuracy, safety, and service levels in a fast-moving warehouse environment

• Strong trainer and coach who can build capability across receiving, material handling, storage, and fulfillment processes

• Demonstrated ability to recruit strong talent, build team capability, and lead through accountability, coaching, and consistent follow-through

• Effective cross-functional partner who communicates clearly with on-site and corporate stakeholders to align priorities and resolve issues

• Practical problem-solver with the ability to identify workflow gaps, improve warehouse organization, and drive operational consistency

• Physical Requirements & Working Conditions

• Ability to stand, walk, bend, reach, and move throughout a warehouse environment for extended periods

• Ability to lift and move materials and products consistent with warehouse operations requirements, with or without reasonable accommodation

• Ability to work around warehouse equipment, storage racks, shipping areas, and varying temperatures or environmental conditions typical of warehouse operations

• Must be able to operate in a fast-paced environment while maintaining attention to detail, safety, and organization