Warehouse Customer Service Rep (CSR)

Primary Duties

• Manage inventory control and quality assurance for customer products.
• Establish rapport with customers regarding service failures or any other concerns.
• Exercise discretion in inventory situations to ensure orders are shipped completed.
• Directs workflow of orders to traffic and operations departments for timely shipment.
• Handle all billing and collection issues.
• Performs other related duties as assigned.

Required Skills

• Excellent customer service skills
• Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals and requisitions
• Ability to calculate figures and amounts
• Excellent verbal, written and interpersonal communication skills
• Ability to work in a team environment
• Microsoft Office Package proficiency

Physical Demands

• Must be able to lift up to 15 pounds at times.
• Must be able to sit for long periods of time.