Customer Service Representative (CSR)

What You'll Do

• Greet clients and their pets with warmth, professionalism, and compassion
• Answer phones, emails, and text messages and assist clients with questions
• Schedule appointments and help coordinate daily patient flow
• Triage client concerns and communicate urgent matters to the veterinary team
• Present treatment estimates, process payments, and assist with billing inquiries
• Maintain accurate medical records and client information
• Aid with prescription refill requests and referral coordination
• Support patient check-in and check-out processes
• Maintain a clean, organized, and welcoming reception area
• Work closely with veterinarians, technicians, and management to ensure smooth clinic operations

Requirements

• High school diploma or equivalent
• Previous customer service experience required
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm in a fast-paced environment
• Comfortable handling emotional situations with empathy and professionalism
• Basic computer skills required
• Dependable, punctual, and team-oriented
• Ability to lift up to 50 pounds occasionally and move throughout the clinic during the workday