CUSTOMER SERVICE REPRESENTATIVE (CSR)

About the role

Our customer service representatives (CSRs) are essential in ensuring customer satisfaction through effective communication and service coordination.

Responsibilities

• Track incoming service calls and assign jobs to technicians
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors
• Coordinate service technician arrival times with customers
• Communicate with customers after work is completed to ensure 100% customer satisfaction
• Manage and update the customer database with complete and accurate information
• Oversee service technicians' daily schedules and make updates as needed
• Respond to customer calls to understand their needs and schedule service
• Complete tasks promptly due to high self-motivation
• Have a good understanding of the service area or map reading skills

Requirements

• Strong communication and customer service skills
• Detail-oriented and able to multitask
• Able to accurately retain and relay information
• Effective communication with customers and team members
• Excellent phone contact handling and active listening skills
• Customer-oriented and adaptable to different types of customers
• Strong data entry skills (a plus)