Customer Service Representative (CSR)
About the Opportunity
The organization is a publicly traded, leading digital cloud fax and interoperability solutions provider in the United States and globally. It focuses on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise communicate. The organization is a trailblazer in its industry and believes that data transformation will reshape the world of healthcare. Founded over 25 years ago, the organization leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care. The organization leads the industry in data exchange solutions and is continuing its strategic expansion with exciting new initiatives on the horizon. The team is looking to add to its diverse group of innovators. Now is the ideal time to join in the mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.
The hiring company is an equal opportunity employer committed to building a diverse and inclusive team. It offers many remote and hybrid career opportunities.
What you will bring to the table
- 2+ years of experience in a customer technical support inbound call center environment.
- 2+ Years of experience resolving basic user-related technical problems with directions given over the telephone or via email.
- Excellent communication skills.
- Superior problem-solving skills.
- Proficiency in Salesforce.
- Experience supporting customers via chat and email.
- Experience supporting added areas of support functions, examples could include special projects, porting, HP support, etc.
Requirements
- Active, transferable U.S. Security clearance at the Public Trust level or higher is preferred.
Additional details
- Location requirements: Fully remote within the U.S.
- Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.
- Technology requirements: Reliable, high-speed internet.
- Eligible for sponsorship: No.
- Security Clearance: This position is contingent upon satisfactory completion of a more extensive background check through the Federal Government as a Public Trust Position.
Pay
The compensation for this role is up to $17.87 - $28.85 an hour USD. This position may be eligible for pre-approved overtime. Also included in this package for this position for compensation considerations may also include ESPP, accrued vacation, sick time, holidays, and benefits.
Schedule
This job doesn't have an expiration date and will remain open until a qualified candidate is hired.
Benefits
Also included in this package for this position for compensation considerations may also include ESPP, accrued vacation, sick time, holidays, and benefits.