Warehouse Customer Service Coordinator

About the role

Ryder is seeking Full Time Customer Service Coordinators in Raleigh, NC. Warehouse positions are available, including various roles supporting distribution across the US.

Responsibilities

• Performs administrative tasks for area or shift
• Maintains filing systems and documents per Standard Operating Procedure (SOP)
• Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
• Captures export orders, fills out export paperwork, generates export labels, and maintains export paperwork
• Processes returns in Warehouse Management System (WMS) and maintains paperwork
• Pallet management: orders CHEP and white wood pallets for the site, conducts reconciliation of pallet count, researches large pallet system variances
• Using the location's WMS system, updates area or shift metrics as needed
• Additional duties as assigned, overtime as needed

Requirements

• High school diploma or equivalent
• Experience as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendor and customers
• The ability to make quick, reliable decisions that represent both the customer and Ryder
• Strong written, organizational, and verbal communication skills
• Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint)
• Knowledge of WMS systems preferred
• Experience operating forklift equipment preferred
• Equipment certification may be required

Qualifications

We want the right Warehouse Employees to join us at Ryder to work with state-of-the-art equipment in the safest warehouse environment. Products being handled include dry goods, and equipment includes stand-up reach trucks and RF scanners.

Skills

Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint) and knowledge of WMS systems are preferred. Experience operating forklift equipment is also preferred.

Benefits

On the job training is provided. Medical, dental, vision, 401K, and high-valued stock options are offered. Employee discounts are available for tools, cars, hotels, electronics/appliances, cell phones, travel, and much more. Safety gear is provided, and safety is always the first priority. The position comes with paid time off and a 15% employee discount. Ryder is committed to providing a safe and supportive work environment for all employees.

Pay

Hourly pay is $21.50 per hour, with various positions available.

Schedule

Positions are full-time, with some flexibility in scheduling.

Benefits

Other benefits offered include medical, dental, vision, 401K, and high-valued stock options. Employee discounts are available for various products and services. Safety gear is provided, and safety is always a top priority. The position also offers paid time off and a 15% employee discount.

Benefits

On the job training is provided. Medical, dental, vision, 401K, and high-valued stock options are offered. Employee discounts are available for tools, cars, hotels, electronics/appliances, cell phones, travel, and much more. Safety gear is provided, and safety is always the first priority. The position comes with paid time off and a 15% employee discount.

Skills

Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint) and knowledge of WMS systems are preferred. Experience operating forklift equipment is also preferred.

Important Note

Some positions may require additional screening, including employment and education verification, motor vehicle records check, and road tests; and/or badging or background requirements of the customer to which you are assigned.