Warehouse Customer Service Coordinator

About the role

Ryder is seeking Full Time Customer Service Coordinators in Raleigh, NC. Warehouse positions are available with various pay rates starting at $21.50 per hour.

Responsibilities

• Performs administrative tasks for area or shift
• Maintains filing systems and documents per Standard Operating Procedure (SOP)
• Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
• Captures and processes export orders, fills out export paperwork, generates export labels, maintains export paperwork
• Processes returns in Warehouse Management System (WMS) and maintains paperwork
• Pallet management: orders CHEP and white wood pallets for the site, conducts reconciliation of pallet count, researches large pallet system variances
• Using the location's WMS system, updates area or shift metrics as needed
• Additional duties as assigned, overtime as needed

Requirements

• High school diploma or equivalent
• Experience as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendor and customers
• Strong ability to make quick, reliable decisions that represent both the customer and Ryder
• Strong written, organizational, and verbal communication skills
• Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint)
• Knowledge of WMS systems preferred
• Experience operating forklift equipment preferred
• Equipment certification may be required

Qualifications

We are looking for candidates who are eager to work in a safe, state-of-the-art warehouse environment handling dry goods and using advanced equipment like stand-up reach trucks and RF scanners. We offer competitive benefits including medical, dental, vision, 401K, and employee discounts. We also provide safety gear and ongoing training.

Skills

Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint)

Benefits

On the Job Paid Training
Medical, Dental, Vision, 401K
401K offers a company match
HIGH VALUED Stock at 15%
Employee Discounts that save you money on Tools, Cars, Hotels, Electronics/Appliances, Cell Phones, Travel, and much more
Safety Gear Provided
Safety is Always the First Priority
State of the Art Equipment and Caring Leadership

Schedule

Various hours available

Pay

$21.50 per hour

Benefits

On the Job Paid Training
Medical, Dental, Vision, 401K
401K offers a company match
HIGH VALUED Stock at 15%
Employee Discounts that save you money on Tools, Cars, Hotels, Electronics/Appliances, Cell Phones, Travel, and much more
Safety Gear Provided
Safety is Always the First Priority

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

EEO/AA/Female/Minority/Disabled/Veteran

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.