Warehouse/Call Center Representative

About the role

The Fieldprint Equipment Corp. Network Support Center Representative builds and maintains Fieldprint Station workstations, manages parts inventories and repairs, and provides end users with any necessary technical support and training.

Responsibilities

• Provide basic technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country. This support includes both phone/email support and onsite support as necessary.
• Build, test, track, and deploy Fieldprint Station workstations in a reliable and reproducible manner.
• Manage “spares” inventory levels to ensure that spares are on hand.
• Manage the warranty repair process with vendors to ensure that defective units are repaired/replaced in a timely fashion.
• Create and track initial user accounts that are installed on all machines.

Requirements

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Professional and positive attitude.
• Knowledge of basic computer terminology and parts of a computer.
• Knowledge of various necessary software and hardware programs.
• Manage multiple tasks or projects.

Qualifications

The candidate we are seeking will have a high school diploma or equivalent.

Skills

None specified in the job posting.

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program
• Commuter benefit program

Pay

$16.20/hr

Schedule

M-F 2pm-10pm, with an occasional Saturday