Call Center Representative

About the role

Teach employees are seeking a Call Center Representative to join their team in Hauppauge, NY. The ideal candidate will provide exceptional customer service, handle inquiries efficiently, and manage multiple calls simultaneously.

Responsibilities

• Answer incoming calls from members and non-members
• Handle member inquiries regarding accounts, loans, and other financial services
• Process transactions and requests according to Teach Employees' policies and procedures
• Provide accurate and timely information to customers
• Handle escalated issues and assist in problem resolution

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team
• Basic computer skills, including proficiency with Microsoft Office applications
• Experience in a call center environment is preferred but not required

Qualifications

• Strong organizational and time management skills
• Customer service orientation
• Ability to remain calm under pressure

Skills

• Excellent verbal and written communication skills
• Proficiency with Microsoft Office applications
• Ability to multitask and prioritize tasks effectively

Benefits

• Health insurance coverage
• Paid time off
• 401(k) retirement plan

Pay

$15.00 - $17.00 per hour based on experience

Schedule

Variable schedule to accommodate business needs