Call Center/Warehouse Representative

Responsibilities

• Builds, tests, tracks and deploys Fieldprint Station workstations in a reliable and reproducible manner.
• Creates and tracks initial user accounts that are installed on all machines.
• Logs all hardware and software that is deployed and tracks shipping to ensure arrival at remote sites.
• Provides installation services and startup testing on new units to ensure they are functioning properly in the field.
• Develops “build” documents that details the setup processes and configuration settings of the various Fieldprint Station implementation options.
• Provides technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country.
• Support includes both phone/email support and onsite support as necessary.
• Maintains “spares” inventory levels to ensure that spares are on hand and manages the warranty repair process with vendors to ensure that defective units are repaired/replaced in a timely fashion.
• Provides end user training either via phone or in person as required to ensure that end users are able to use the Fieldprint Station and LIVESCAN device successfully.
• Understands and provides training on scanning protocols to ensure that end users are both aware of and capable of following Fieldprint’s scanning requirements.

Requirements

• Excellent verbal and written communication skills.
• Work with a diverse population.
• Knowledge of basic computer terminology and parts of a computer.
• Knowledge of various necessary software and hardware programs.
• Manage multiple tasks or projects.
• Able to travel.

Qualifications

• The candidate we are seeking will have a high school diploma or equivalent.

Skills

• Excellent verbal and written communication skills.
• Work with a diverse population.
• Knowledge of basic computer terminology and parts of a computer.
• Knowledge of various necessary software and hardware programs.
• Manage multiple tasks or projects.
• Able to travel.

Benefits

• Medical, dental and vision coverage with spouse/family coverage options.
• 401K plan with generous company match.
• Flexible spending accounts.
• Voluntary insurance coverage plans (life, disability, etc.).
• Paid lunch breaks.
• Paid time off.
• Paid holidays.
• Paid training program/ Internal employee development.
• Overtime options available.
• Casual dress code.
• Flexible work schedules.
• Employee referral bonus program.
• Commuter benefit program.

Additional Information

• All candidates are subject to a drug test and a background screening.
• EEO M/F/Disabled/Veteran.

Experience

• Customer service: 1 year (Required).