Warehouse Area Manager- USA Parkway

Primary Job Responsibilities

• Troubleshoot problems including discrepancies, system processing issues, and operational opportunities and provide corrective action to resolve.
• Oversee daily order fulfillment activities including order processing, picking, and packing.
• Working with internal WMS software development team to optimize warehouse and fulfillment operations.
• Tracking Replenishment and pick face inventory levels to meet or processing requirements.
• Record and monitor KPI’s (SLA’s) per contract; working with Management as needed to rectify and resolve issues that have contributed to underperformance.
• Ensure that all processes related to department tasks are followed and take corrective action when not followed.
• Safeguard warehouse operations and contents by monitoring security procedures and protocols.
• Drive process improvement and warehouse process standardization; ensuring that training is completed as needed.
• Drive Safety Initiative; ensuring that the facility is maintained in a safe, clean and orderly condition.
• Provide leadership and coaching to site-based team thru active recruiting, training and evaluating employees.

Expectations

• Committed to Truth, Trust, and Integrity
• Committed to achieving world-class performance standards
• Elevated level of dedication, loyalty, and commitment to the team
• Absolutely committed to handling changing priorities and using good judgment in stressful situations
• Excellent talent management and team building skills
• Excellent verbal, non-verbal, and written communication skills
• Availability to work irregular or extended hours including nights, weekends and holidays as necessary
• Strong knowledge of warehouse operations
• Assertive, energetic and tireless focus on customer service
• Ability to anticipate customer and team needs and provide proactive support

Qualifications and Experience

• 5+ years of management and/or leadership experience in logistics
• Proven track record of analytical, interpersonal, leadership, and project management skills
• Undergraduate degree preferred, or relevant experience in relevant field of study
• Leverage Lean Six Sigma Experience and Continuous Process Improvement knowledge and experience