Walls Account/Senior Account Coordinator

Key Responsibilities

• Acquire vendor discounts and verify pricing (CDA)
• Assist and verify specification
• Complete all required header information (i.e. sales codes, taxes, ship to, carton/uncarton)
• Complete applicable instructions
• Color code floor plans and organize counts
• Request COI
• Manage and put COM and COL on reserve
• Management of CODs
• Handle auto pricing
• Assist in request for labor quote
• Ensure proper approval documentation prior to quote conversion to order
• Request proforma invoices for clients who have deposits required
• Ensure orders are released in our Hedberg system
• Order Follow-up:
• Confirm receipt of purchase order with vendor
• Confirm receipts of acknowledgement from vendor
• Create and manage vendor request for deposit
• Lead resolution of acknowledgement discrepancies
• Create order status reports (initiate and maintain throughout)
• Pre-Installation:
• Create Operations request (advise union/non union; ST or OT)
• Aid in preparation of installation package/binder
• Install:
• Maintain punch list documentation (dates, advise clients)
• Order punch list items (if n/c required request)
• Create laser and RA tickets when PM is not involved to prompt freight claims
• Complete installation
• Post Installation:
• Invoice upon delivery and installation
• Day two orders
• Maintain client contact to ensure satisfaction
• Other:
• Input and set up new customers and vendors
• Request warranty information
• Product Mix Report

Qualifications

• High School Degree plus 1-3 years of professional experience
• Bachelor’s degree or equivalent
• Furniture or dealership experience a plus but not required
• Microsoft Office knowledge (Outlook/Excel/Word) is a plus
• Strong communication skills, both written and oral
• Ability to take initiative and think proactively
• Comfortable handling multiple tasks at a time
• Possesses critical thinking capabilities to solve any issues
• Understands and adheres to deadlines
• Works well in a team environment