Waiver Processing Assistant

Position Summary

The Waiver Processing Assistant is responsible for reviewing, processing, tracking, and maintaining waiver applications and related documentation. This role ensures that all submitted forms meet organizational, regulatory, and program requirements while providing administrative support to clients, providers, and internal stakeholders.

Essential Responsibilities

• Follow all Secur-Serv requirements, policies, procedures, and management directions.
• Develop and maintain a strong working knowledge of LSAC fee waiver processing policies and procedures.
• Review large amounts of data with strict attention to detail and high accuracy.
• Review waiver applications and supporting documentation for completeness, accuracy, and compliance with established guidelines.
• Enter, update, and maintain applicant information in databases and case management systems.
• Track waiver requests through various stages of the approval process and follow up on outstanding documentation.
• Communicate with applicants, service providers, and internal departments regarding application status, requirements, and corrections.
• Aid in the preparation and distribution of approval, denial, and request-for-information notices.
• Maintain confidential records in accordance with organizational policies and applicable privacy regulations.
• Identify discrepancies or missing information and coordinate resolutions in a timely manner.
• Generate reports, spreadsheets, and other administrative documents as needed.
• Support audits, quality assurance reviews, and compliance activities.
• Respond to phone calls, emails, and inquiries related to waiver programs and services.
• Assist with special projects and other administrative duties as assigned.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of LSAC.

Qualifications

• High school diploma or GED
• 1–3 years of administrative, clerical, data entry, or customer service experience.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Ability to manage confidential information with discretion.
• Strong organizational and time-management skills.
• Ability to multi-task and stay current with technologies that benefit the team and our customers.
• Able to work both independently and in a team environment.

Preferred Qualifications

• Associate degree
• Experience processing healthcare, government, insurance, educational, or program-related waivers.
• Familiarity with case management or document management systems.
• Knowledge of compliance requirements and record-keeping standards.

Physical/Mental Requirements

• Sit Frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hearing and Speaking for communication within and outside of company.
• May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment.
• Mental Requirements – must be able to consistently:
  • Learn new tasks,
  • Remember Processes,
  • Maintain focus,
  • Complete tasks independently,
  • Make timely decisions in the context of a workflow,
  • Able to communicate effectively,
  • Able to adhere to process protocol in a timely manner.

Equal Opportunity Employer

Secur-Serv is an equal opportunity employer. Applicants who have disabilities may request accommodations.