Waiver Processing Assistant

About the role

The Waiver Processing Assistant is responsible for reviewing, processing, tracking, and maintaining waiver applications and related documentation. This role ensures that all submitted forms meet organizational, regulatory, and program requirements while providing administrative support to clients, providers, and internal stakeholders.

Responsibilities

• Follow all Secur-Serv requirements, policies, procedures, and management directions.
• Develop and maintain a strong working knowledge of LSAC fee waiver processing policies and procedures.
• Review large amounts of data with strict attention to detail and high accuracy.
• Review waiver applications and supporting documentation for completeness, accuracy, and compliance with established guidelines.
• Enter, update, and maintain applicant information in databases and case management systems.
• Track waiver requests through various stages of the approval process and follow up on outstanding documentation.
• Communicate with applicants, service providers, and internal departments regarding application status, requirements, and corrections.
• Assist with the preparation and distribution of approval, denial, and request-for-information notices.
• Maintain confidential records in accordance with organizational policies and applicable privacy regulations.
• Identify discrepancies or missing information and coordinate resolutions in a timely manner.
• Generate reports, spreadsheets, and other administrative documents as needed.
• Support audits, quality assurance reviews, and compliance activities.
• Respond to phone calls, emails, and inquiries related to waiver programs and services.
• Assist with special projects and other administrative duties as assigned.

Requirements

• High school diploma or GED
• 1–3 years of administrative, clerical, data entry, or customer service experience.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Ability to manage confidential information with discretion.
• Strong organizational and time-management skills.
• Ability to multi-task and stay current with technologies that benefit the team and our customers.

Qualifications

• Associate degree
• Experience processing healthcare, government, insurance, educational, or program-related waivers.
• Familiarity with case management or document management systems.
• Knowledge of compliance requirements and record-keeping standards

Skills

• Attention to detail
• Data entry
• Customer service
• Administrative support

Benefits

Secur-Serv offers a generous benefits package for full-time employees, including:

• Copay medical plan option
• HSA medical plans with employer contributions to your HSA Account
• Dental
• Vision
• Company-paid life insurance
• Company-paid short- and long-term disability coverage
• 401K savings plan with a generous company match
• Free wellness and mental health resources via Employee Assistance Program (EAP)

Pay

$34,053 - $63,011 per year

Schedule

Full time