Waco 07 (Bellmead) Dairy - Customer Service Rep - Part time

Job Summary

As a Customer Service Representative, you will provide a well‑stocked and well‑maintained department while delivering superior customer service. This includes daily stocking and proper rotation of products, as well as maintaining all department safety and sanitation standards.

Responsibilities

• Stocking: Stock and rotate items as needed; assist with inventory control, load, unload, and move product; organize, clean, and prepare back area for night crew and incoming trucks; arrange merchandise on pallets for public presentation; ensure integrity of shelf tags and signage, creating or preparing signage as needed; maintain standards in shrink, safety, inventory control, and sanitation; check shipments for out‑of‑date or damaged product; build, stock, maintain, and take down store displays; perform duties of Customer Service Assistant as needed.
• Customer Service: Provide superior customer service; answer product questions, assist with selections, and help customers locate merchandise.
• Sales: Merchandise product effectively and use suggestive‑selling techniques to meet customer needs and increase department sales.
• Food Safety / Sanitation: Clean and sanitize sales floor, display cases, prep areas, and equipment; properly handle and maintain all equipment; comply with departmental SOPs and store operating procedures.
• Beauty (Department‑Specific): Knowledge of beauty and cosmetic aids; prepare tags and signs as needed.
• Drugstore / General Merchandise (Department‑Specific): Prepare tags and signs as needed.
• Grocery (Department‑Specific): Organize, clean, and prepare back area for night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard (Department‑Specific): Passion for outdoors; ability to complete Green Thumb training (H‑EB internal training).
• Entertainment (Department‑Specific): Knowledge of audio/video field; familiarity with specialty products, movies, music, electronics, and video games.

Qualifications & Key Requirements

• Age: 18 years or older.
• Knowledge/Skills/Abilities: Strong customer service skills; communication and interpersonal skills; reading and writing proficiency; planning and organizing abilities.
• Work Experience: Required strong customer service experience.
• Education: High school diploma or GED (or equivalent) required.
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire.

Physical Demands & Working Conditions

The role is performed in a fast‑paced retail environment with detailed, precise tasks. Employees must be able to work with customers attentively and perform department‑specific physical activities as described below.

• Beauty: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder/knee, stoop, pivot, pinch, perform fine motor movements; occasionally sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist, push/pull with arms; occasional exposure to cold, loud noise, wet conditions; lift 30 lb, manage >30 lb.
• Drugstore / General Merchandise: Constantly reach at waist, pivot, grasp; frequently stand, walk, reach at shoulder/knee, stoop, push/pull with arms, pinch, fine motor movements, wrist deviations, extend/flex wrists; occasionally sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist; occasional exposure to cold, loud noise, wet conditions; lift 55 lb, manage >65 lb.
• Grocery: Constantly reach at waist, pivot, grasp; frequently stand, walk, reach at shoulder/knee, stoop, push/pull with arms, pinch, fine motor movements, wrist deviations, extend/flex wrists; frequently exposed to cold; occasionally sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist; occasional exposure to loud noise, wet conditions; lift 65 lb, manage >135 lb.
• Texas Backyard: Constantly stand, reach at waist, grasp; frequently stand, walk; occasionally reach overhead/shoulder/knee/floor, bend, stoop, squat, crouch, kneel, climb stairs/ladders, pivot, twist, push/pull with arms, pinch, fine motor movements; occasional exposure to wet conditions and loud noise; frequent exposure to ambient temperatures; lift 65 lb, manage >65 lb.
• Healthy Living: Constantly stand, reach at shoulder/waist, pivot, grasp, pinch; frequently walk, reach overhead/knee/floor, stoop, squat, crouch, kneel, cervical flexion; occasionally bend, crawl, climb stairs, twist, push/pull with arms, fine motor movements; occasional exposure to cold, loud noise, wet conditions; lift 50 lb, manage >50 lb.

Measurements of activity frequency are defined as: Constantly ≈ 5.5+ hours per 8‑hour day; Frequently ≈ 2.5–5.5 hours; Occasionally ≈ 0–2.5 hours. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.