Dairy - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. This role involves stocking and rotating products, maintaining department standards, and ensuring a positive shopping experience for customers.

Responsibilities

• Stock and rotate items as needed, ensuring proper product placement and freshness.
• Assist with inventory control, including loading, unloading, and moving product.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Organize merchandise on pallets to present the department professionally to the public.
• Maintain the integrity of shelf tags and signage; create or prepare signage as needed.
• Maintain standards in shrink, safety, inventory control, and sanitation.
• Inspect shipments for out-of-date or damaged products to ensure quality.
• Build, stock, maintain, and dismantle store displays.
• Provide superior customer service by answering questions and assisting with product selections.
• Help customers locate store merchandise.
• Merchandise products effectively and use suggestive selling techniques to meet customer needs and boost sales.
• Clean and sanitize sales floors, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.
• Perform additional department-specific duties:
  • Beauty: Knowledge of beauty and cosmetic aids.
  • Drugstore / General Merchandise: Prepare tags and signs as needed.
  • Grocery: Organize and clean the back area; prepare tags and signs.
  • Texas Backyard: Passion for the outdoors; complete Green Thumb training (H-E-B internal training).
  • Entertainment: Knowledge of audio/video, specialty products, movies, music, electronics, and video games.

Requirements

• 18 years or older.
• High School Diploma or GED (or equivalent).
• Completion of Company Orientation and Safety Training upon hire.

Skills

• Strong customer service skills.
• Effective communication and interpersonal skills.
• Reading and writing skills.
• Planning and organizing skills.

Physical Demands & Working Conditions

This role functions in a fast-paced, retail environment with detailed and precise tasks. You will work closely with customers and perform the following physical activities based on your department:

• General:
  • Constantly reach at waist and grasp.
  • Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, and perform fine motor movements.
  • Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, and twist.
  • Occasionally exposed to cold, loud noise, and wet conditions.
• Department-Specific:
  • Beauty: Demonstrate the ability to lift 30 lbs and manage in excess of 30 lbs.
  • Drugstore / General Merchandise: Demonstrate the ability to lift 55 lbs and manage in excess of 65 lbs.
  • Grocery: Frequently exposed to cold conditions; demonstrate the ability to lift 65 lbs and manage in excess of 135 lbs.
  • Texas Backyard: Frequently exposed to ambient temperatures; demonstrate the ability to lift 65 lbs and manage in excess of 65 lbs.
  • Healthy Living: Constantly stand, reach at shoulder, pivot, grasp, and pinch; frequently walk, reach at overhead, knee, and floor, stoop, squat, crouch, and kneel; occasionally bend, crawl, climb stairs, twist, push/pull with arms, and perform fine motor movements. Occasionally exposed to cold, loud noise, and wet conditions. Must lift 50 lbs and manage in excess of 50 lbs.

Note: "Constantly" means 5.5+ hours per 8-hour day; "Frequently" means 2.5 - 5.5 hours per 8-hour day; "Occasionally" means 0 - 2.5 hours per 8-hour day. Partners must never lift beyond their safe limit and should ask for assistance if needed.