Elgin Dairy - Customer Service Rep - Part time

Responsibilities

• Stocks and rotates items as needed
• Aids with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Buils, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed

Customer Service

Provides superior customer service

Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales

Merchandises product effectively

Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

Additional Department-Specific Responsibilities / Pre-requisites

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Texas Backyard: Passion for outdoors; Ability to complete Green Thumb training (H-E-B internal training)
• Entertainment: Knowledge in the audio / video field; Knowledge of specialty products, movies, music, electronics, and video games

Qualifications & Key Requirements

• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills

Education

HS Diploma or GED (or equivalent)

Licenses/Certifications

Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Based on your Department:
• Beauty: Constantly* reach at waist, grasp; Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements; Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists; Occasionally be exposed to cold, loud noise, and wet conditions; Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**
• Drugstore / General Merchandise: Constantly* reach at waist, pivot, grasp; Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists; Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist; Occasionally be exposed to cold, loud noise, and wet conditions; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
• Grocery: Constantly* reach at waist, pivot, grasp; Frequently stand, walk, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist; Occasionally be exposed to cold conditions; Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist; Occasionally be exposed to loud noise, and wet conditions; Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**
• Texas Backyard: Constantly* reach at waist, grasp; Frequently stand, walk; Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet conditions and loud noise; Frequently be exposed to ambient temperatures; Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
• Healthy Living: Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch; Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion; Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements; Occasionally be exposed to cold, loud noise, and wet conditions; Must be able to lift 50 lbs, and manage in excess of 50 lbs**

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last Revised

6/1/2019