Waco 07 (Bellmead) Grocery - Customer Service Rep - Part time

Responsibilities

• Stock and rotate items as needed
• Assist with inventory control; load, unload, and move product
• Organize, clean, and prepare back area for the night crew and incoming trucks
• Organize merchandise on pallets to make the department presentable to the public
• Ensure integrity of shelf tags and signage in department; create/prepare signage as needed
• Maintain standards in shrink, safety, inventory control, and sanitation
• Check shipments for out-of-date and damaged product to ensure freshness and quality
• Build, stock, maintain, and take down store displays
• Perform the duties of Customer Service Assistant as needed
• Provide superior customer service; answer questions regarding products and assist with selections
• Help customers locate store merchandise
• Merchandise product effectively; use suggestive selling techniques to meet customer needs and build department sales
• Clean and sanitize sales floor, display cases, prep areas, and equipment
• Properly handle and maintain the operation of all equipment
• Comply with departmental SOPs and store operating procedures

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepare tags and signs as needed
• Grocery: Organize, clean, and prepare back area for the night crew and incoming trucks; prepare tags and signs as needed
• Texas Backyard: Passion for outdoors; ability to complete Green Thumb training (H-E-B internal training)
• Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games

Qualifications

• Age requirement: 18+
• Education: High school diploma or GED (or equivalent)
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire

Knowledge, Skills, and Abilities

• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, performing detailed and precise tasks while staying attentive to customer needs.

• Beauty:
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
  • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms
  • Occasional exposure to cold, loud noise, and wet conditions
  • Ability to lift 30 lbs and manage in excess of 30 lbs
• Drugstore / General Merchandise:
  • Constantly: reach at waist, pivot, grasp
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
  • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
  • Occasional exposure to cold, loud noise, and wet conditions
  • Ability to lift 55 lbs and manage in excess of 65 lbs
• Grocery:
  • Constantly: reach at waist, pivot, grasp
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
  • Frequent exposure to cold conditions
  • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
  • Occasional exposure to loud noise and wet conditions
  • Ability to lift 65 lbs and manage in excess of 135 lbs
• Texas Backyard:
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk
  • Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasional exposure to wet conditions and loud noise
  • Frequent exposure to ambient temperatures
  • Ability to lift 65 lbs and manage in excess of 65 lbs
• Healthy Living:
  • Constantly: stand, reach at shoulder, reach at waist, pivot, grasp, pinch
  • Frequently: walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
  • Occasionally: bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements
  • Occasional exposure to cold, loud noise, and wet conditions
  • Ability to lift 50 lbs and manage in excess of 50 lbs

Measurements are generally defined as: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day.