VP, Operations

About the role

ConnectiveRx’s VP, Operations is responsible for executive-level oversight and implementation of the company’s strategic operational objectives. This role ensures timely and accurate processing of patient and provider requests, oversees operations and call center teams across multiple locations with extended hours, and builds high-performing operational and service teams in a complex business environment. The leader harmonizes corporate strategy with client brand objectives to develop compliant, profitable, and high-performing programs that delight patients and clients.

Responsibilities

• Lead large teams (100–300+) to deliver services for customer programs including benefit investigation, case management, pharmacy operations, and claims processing and reimbursement.
• Drive performance to meet SLA and KPI targets, operate within financial goals, and implement cost-reduction initiatives.
• Oversee day-to-day operations, ensuring world-class service and customer satisfaction.
• Manage P&L for operational domains, ensuring profitability and budget adherence.
• Support the sale, launch, and ongoing management of customer programs.
• Ensure compliance with legal, regulatory, and company standards (SOC1, SOC2, PCI, HIPAA, as applicable).
• Build, manage, and mentor high-performing teams of senior directors, directors, and staff.
• Foster a culture of accountability, innovation, communication, professionalism, and diversity.
• Lead hiring, training, development, and performance management.
• Develop strategic management skills in direct reports: leadership, critical thinking, planning, and analysis.
• Oversee key partner/vendor relationships for targeted vendor accounts.
• Build and maintain strong relationships with internal stakeholders, delivery partners, and clients.
• Partner with ConnectiveRx’s product and technology teams to improve applications and ensure effective deployment of front-end technology and vendor services.
• Support business evolution and issue resolution across all levels of the organization.
• Translate business insights into actionable strategies and tactics to meet customer needs and organizational goals.
• Provide operational expertise to product management for development and enhancement.
• Support integration of access and affordability services, and the onboarding of new vendor partners.
• Develop and execute organizational strategic initiatives and business management objectives.
• Develop recognition and award programs.
• Drive staff forecasting and resource management.
• Ensure strict compliance with business rules, ethics, and applicable laws.

Requirements

Education/Degree Requirements/Certifications

• Bachelor’s degree in business or related field required; Master’s or MBA preferred.

Experience

• 10–15+ years of leadership experience in patient services, HUB operations, or healthcare operations.
• Proven experience managing large teams and budgets ($25M+).

Knowledge

• Deep knowledge of operational procedures, patient services, affordability programs, insurance reimbursement, and product development lifecycle.
• Advanced proficiency in MS Office Suite (Excel, Word, PowerPoint, Access).

Skills

• Creative problem-solving, analytic, and critical thinking.
• Excellent oral, written, and presentation skills.
• Strong understanding of operational processes and financial management.
• Ability to prioritize, manage multiple tasks, and adapt to changing environments.

Competencies

• Ability to drive for measurable results.
• High level of self-awareness, situational adaptability, and ability to work independently or as part of a team.

Travel or Physical Requirements

• Periodic travel to company locations, client offices, and conferences (up to 30%).

Compliance Requirements

• Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to SOC1, SOC2, PCI, HIPAA.
• Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and national federal laws.

Pay

Posted Salary Range: USD $156,800.00 - USD $245,400.00 /Yr.

Benefits

• Comprehensive benefits, including medical, dental, vision, life, and disability insurance.
• 401(k) plan with employer contributions where applicable.
• Flexible paid time off (PTO) policy covering sick days, personal days, and vacations.
• Eight standard company holidays and three floating holidays annually.
• Opportunities for a bonus or commissions, with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.