VP, GME Operations & Associate Designated Institutional Offical

The Wright Center for Graduate Medical Education is the nation’s largest Teaching Health Center Graduate Medical Education Safety-Net Consortium, leading a national movement to revolutionize healthcare delivery and physician workforce development. By training residents and fellows directly in community health settings, we prepare hundreds of physician learners annually to become compassionate, high-performing healthcare leaders. This model bridges academic excellence with frontline primary care, setting a bold benchmark for medical education.

The Wright Center for Community Health, an acclaimed Federally Qualified Health Center (FQHC), drives historic strides in Northeast Pennsylvania by delivering whole-person care through an integrated Patient-Centered Medical Home model. Services include primary medical, dental, behavioral health, infectious disease, and addiction recovery, supported by expanding practice sites, mobile medical units, and specialized initiatives like the Opioid Use Disorder Center of Excellence. The organization dismantles barriers to care across Lackawanna, Luzerne, Wayne, Susquehanna, and Wyoming counties, uplifting medically underserved populations and transforming regional health outcomes.

We are recruiting a visionary executive for the pivotal role of Vice President of Clinical Operations for GME and Associate Designated Institutional Official (DIO). This leader will oversee the seamless integration of graduate medical education within our growing network of community-based clinical learning environments, driving operational performance, ensuring ACGME accreditation, optimizing clinical workflows, and fostering collaborative interprofessional environments that prioritize exceptional patient care and learner success.

About the Role

This position offers an unprecedented leadership platform for a healthcare executive passionate about health equity, system optimization, and academic innovation. You will serve as a primary architect of a nationally recognized workforce development pipeline, directly elevating the quality of care across Northeast Pennsylvania while shaping the future of safety-net graduate medical education nationwide.

Reporting Relationships

Reports directly to the Designated Institutional Official (DIO). Direct reports include the Director of Resident and Fellow Talent Acquisition, Director of GME Assessment and Evaluation, GME Workforce Operations Training and Development Specialist, and Director of Scholarly Activity.

Responsibilities

• Operational Leadership, Performance & Accountability
  • Establish clear operational expectations, performance standards, accountability structures, and measurable outcomes for Education teams and leaders.
  • Develop, monitor, and optimize operational workflows, policies, procedures, and systems to improve efficiency, consistency, service delivery, and the overall learner and faculty experience.
  • Establish and monitor key performance indicators, dashboards, and operational metrics to assess program performance, identify trends and barriers, and drive timely corrective action.
  • Identify operational risks, resource constraints, staffing needs, and process inefficiencies and develop and implement action plans to address them.
  • Ensure appropriate staffing models, workload distribution, scheduling practices, and resource allocation across the Education service line to support organizational needs and program growth.
  • Lead the development and implementation of standardized operational practices across educational programs while allowing flexibility for program-specific needs.
  • Establish mechanisms for routine operational review, including leadership meetings, performance reviews, issue escalation, action planning, and follow-up to ensure accountability and resolution.
  • Lead strategic and operational improvement initiatives, including change management, process redesign, implementation of new programs, and expansion of educational services.
• Policy Governance, Compliance & Accountability
  • Develop, implement, and maintain centralized monitoring systems to ensure all GME residents, fellows, faculty, and Program Leadership understand and abide by all Sponsoring Institution (SI), programmatic, and organizational policies.
  • Direct the annual review, updating, central repository maintenance, and enterprise-wide distribution of all SI and Program-Specific GME Policies and Procedures Manuals.
  • Establish mandatory orientation modules, continuous education, and auditing mechanisms to ensure compliance with institutional governance, accreditation requirements, risk management, HIPAA, CFR42, and due process protocols.
  • Enforce institutional standards regarding grievance policies, non-punitive event reporting, duty hour limits, due process, and mistreatment prevention across all clinical learning venues.
  • Collaborate with Program Directors and department leaders to address and remediate non-compliance with operational procedures or institutional policies.
• Operational Integration, Alignment & Special Initiatives
  • Ensure educational programming and team members are in sync with clinical learning environment leaders and clinical delivery teams for seamless integration of educational and clinical activities.
  • Stay current and advise on emerging issues and trends in higher education, health education, healthcare, GME, UME, IPE, and professional learner experiences.
  • Collaborate with program directors and program managers to ensure clinical assignments of FTEs align with affiliation agreements.
  • Monitor the well-being of the sponsoring institution's faculty, residents, and fellows in coordination with the DIO.
  • Lead and participate in all educational special initiatives at The Wright Center.
• GME Financial & Operational Management
  • Lead the monthly scheduling reconciliation and FTE cost center reconciliation process to optimize THCGME, CMS, and VA cost center accountability.
  • Direct operational and budgetary execution for GME programs in collaboration with the DIO, Grants Department, and Finance, ensuring financial transparency around Direct and Indirect Graduate Medical Education (DGME/IME) expenditures.
  • Oversee the annual review of resident stipends, benefits, and funding models to ensure fair, competitive, and compliant compensation structures.
  • Manage master affiliation agreements, programmatic contracts, and external operational consultants.
  • Maintain operational scorecards and dashboards to monitor GME workflow efficiency, policy compliance rates, and financial performance.
  • Maintain and update Enterprise Balanced Score Card metrics for the Academic Affairs department.
• Accreditation, Compliance & Regulatory Governance
  • Manage operational oversight of ACGME institutional and program accreditation, including WebADS tracking, monitoring Program Evaluation Committee outcomes, and managing evaluation exception reports.
  • Lead the operational preparation of the Annual Institutional Review (AIR) and prepare executive summaries for governing boards and affiliate institutions.
  • Maintain operational readiness for structured internal review of clinical learning environments.
  • Administer operational procedures for special reviews, institutional grievances, due process, risk management policies, and all required accreditation policies.
• Learner Lifecycle & Administrative Operations
  • Direct the operational execution of resident and fellow recruitment, interviewing logistics, and onboarding in coordination with Talent Acquisition and Program Directors.
  • Oversee the GME operations team to ensure effective administration of assignment schedules, offboarding processes, and trainee administrative support.
  • Maintain operational systems to monitor duty hours compliance and streamline trainee event reporting workflows.
  • Oversee tracking systems and databases for resident alumni engagement and workforce placement outcomes.

Requirements

• Meet The Wright Center for Community Health and its affiliated entity’s EOS© People Analyzer Tool.
• Buy-in and experience working in the EOS® model (strongly preferred).
• Mission-oriented; represents the enterprise professionally while demonstrating organizational pride.
• Master’s degree required.
• Proven capability in driving organizational policy compliance, governance oversight, and accountability across medical trainees, clinical faculty, and executive leadership.
• Ability to administer, plan, direct, coordinate, and supervise medical education programming and related administrative services.
• Previous experience in LCME, AOA, GME accreditation, curriculum development, faculty and staff development (preferred).
• Ability to teach, mentor, develop, and evaluate faculty, residents, fellows, UME and IPE learners, and staff (preferred).
• Demonstrated expertise in GME financial management, including FTE reconciliation, CMS/THCGME cost center tracking, and contract administration.

Additional Information

As part of our commitment to a fair, efficient, and consistent hiring process, we may use artificial intelligence (AI) to help organize, summarize, and analyze information provided by candidates, including resumes and application responses. AI may identify patterns, highlight relevant skills and experience, and assist in comparing qualifications with role requirements to improve efficiency and support informed hiring decisions, which will ultimately be made by the hiring team.