VP, Field Service - Midwest Region

The Vice President Field Service – Midwest Region is responsible for leading efforts to provide outstanding installation and repair service to residential and business customers in the Heartland Region. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Major Responsibilities

• Ensure region meets Spectrum customer commitments, e.g., same day service, appointments within two hours, first appointment resolution
• Work with National Field Support to ensure effective and efficient distribution of work to Field Technicians (quota and routing)
• Forecast in-house and contractor resource needs to meet customer and financial demands
• Work with other business units to develop and execute Spectrum field service initiatives, including large-scale projects to install services to business customers, e.g., national retailers, hotels, hospitals, restaurant chains
• Oversee regional relationships with field service vendors to ensure availability of resources and excellent performance
• Maintain Environmental Health and Safety for the region
• Lead the development of regional Field Service budget with proper management of capital and operating expenses
• Select, develop, and maintain excellent talent at all levels in the organization

Qualifications

• Experience working in the cable/communication business (10+ years)
• Management of annual budget preparation and implementation (8 years)
• Senior level management experience (10+ years)
• Bachelor’s degree or related field experience equivalent
• Proven ability to motivate teams

Benefits

Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. The base pay for this position generally is between $177,500.00 and $295,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Pay & Schedule

The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Contact Information

XTO202 2026-77814 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we’re proud to provide our employees with some of the best benefits in the industry. See all the ways we invest in you—at work and in life.

About the Company

Spectrum is a subsidiary of Charter Communications and provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.