VP, Field Service - Great Lakes Region

About the role

Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company operating under the Spectrum brand, serves more than 57 million homes and businesses in 41 states. The Field Operations business unit builds, upgrades, maintains, and connects customers to an advanced hybrid coaxial‑fiber (HFC) and fiber network. The Vice President Field Service – Great Lakes Region is based in Hudson with frequent travel throughout Ohio, Michigan, Wisconsin, Minnesota, and a small section of northwest Pennsylvania. The VP leads efforts to provide outstanding installation and repair service to residential and business customers in the Heartland Region, overseeing execution of Spectrum’s strategy for timely and effective service.

Responsibilities

• Along with Area Vice Presidents, ensure the region meets Spectrum customer commitments (e.g., same‑day service, appointments within two hours, first appointment resolution)
• Work with National Field Support to ensure effective and efficient distribution of work to Field Technicians (quota and routing)
• Forecast in‑house and contractor resource needs to meet customer and financial demands
• Collaborate with other business units to develop and execute Spectrum field service initiatives, including large‑scale projects for business customers (national retailers, hotels, hospitals, restaurant chains)
• Oversee regional relationships with field service vendors to ensure resource availability and excellent performance
• Lead Environmental Health and Safety for the region
• Monitor Field Service metrics and establish appropriate action plans for improvement
• Develop regional Field Service budget with proper management of capital and operating expenses
• Select, develop, and maintain excellent talent at all levels in the organization

Qualifications

• 10+ years of experience working in the cable/communication business
• 8+ years of experience managing annual budget preparation and implementation
• 10+ years of senior‑level management experience
• Bachelor’s degree or equivalent field experience; field experience should include management of the customer fulfillment process
• Proven history of success in field leadership with ability to motivate teams

Pay

The base pay for this position generally ranges from $158,500.00 to $263,900.00. Actual compensation will consider skills, qualifications, experience, and location, and may include additional incentive‑based compensation such as bonuses.