Field Service Technician - Great Lakes

About the role

The MULTIVAC Field Technician position offers stability, career advancement opportunities, and a competitive fringe benefit package including profit-sharing bonuses, flexible spending accounts, and comprehensive health and wellness programs.

Responsibilities

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities.
• Repair equipment to customer specifications quickly and efficiently, addressing high-level challenges with mechanical, electrical, pneumatic, and robotic systems.
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering.
• Provide contact information for service team for future service needs and parts needs.
• Ensure customers are comfortable with operational and safety procedures of their equipment.
• Complete service documentation of repairs made during the call and submit related trip expenses.
• Reports are complete, accurate, and submitted within 24 hours of job completion.
• Weekly expense reports and time sheets are also completed in an accurate and timely manner.
• All expenses incurred are handled in a cost-effective manner.

Requirements

• Traveling Field Service Technicians use, technical drawings, electromechanical knowledge, and complex problem-solving skills to maintain, service, and repair large, high-powered packaging and processing machinery.
• Significant mechanical aptitude is required.
• Must be able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally.
• Along with strong electrical and mechanical experience, pneumatic and machine shop skills are necessary.
• Ideal candidates will excel at working independently, providing excellent customer service, and working well in high-stress environments, always maintaining professionalism and excellent customer service.
• Must have the ability to respond and adjust to changing or new situations.

Physical Demands

• This is a physical position. While reasonable accommodations will be made, technicians are typically required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• It’s also frequently necessary to lift or move up to 50lbs.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.