Field Service Technician 1 (Great Lakes and Surrounding Region)

Job Summary

Fike Corporation, a privately held business located in Blue Springs, MO with over 400 employees locally & over 1,200 employees worldwide, is seeking a Field Service Technician 1 for the Great Lakes and Surrounding Region. This entry-level position emphasizes learning and development while providing highly skilled electrical and mechanical support on maintenance and troubleshooting of Fike's Explosion Protection (EP) systems.

Primary Responsibilities

• Learns and practices Fike Core Values: Focus on customers. Respect each other. Work together. Be accountable. Think differently.
• Affords assistance with many projects relating to Fike supplied equipment.
• Affords assistance with job site problem analysis.
• Along with team member(s), travels to various facilities, nationwide, as required.
• Learns emergency rebuild, routine service, and troubleshoots problems at job sites.
• Complies with Fike expense policy and provides weekly reports for customer billing and expense reimbursement.
• Along with team members(s), participates in emergency/after-hours trips requiring immediate attention to meet customer schedules.
• Learns knowledge of Fike systems and applications to assist in problem solving to both internal and external customers.
• Documents issues and findings and communicates effectively to required groups.
• Ensures resources comply with all customer safety requirements.
• Provides customer service in accordance with company policies, procedures and ISO-9001 requirements.
• Maintains the confidentiality of all information processed.
• Utilizes Fike’s electronic field service platform to prepare reports on work performed and document all pertinent information.
• Learns to operate lift equipment safely, including working at heights, and obtaining man lift certification as requested.
• Completes in person and on-line safety training.

Essential Skills

• Subject Matter Understanding.
• Analytical.
• Computer Applications.
• Electrical/Electronic.
• Mechanical.
• Troubleshooting.
• Verbal and Written Communication.
• Initiative.
• Project Management.

Job Qualifications

• High school diploma or equivalent.
• Mechanical or electrical aptitude.
• Solid verbal and written communication skills needed to accurately describe problems and communicate with customers.
• Valid driver’s license.
• Must be able to obtain a Passport.
• Basic knowledge of Windows and/or Google Suite.
• PREFERRED: Associate’s degree in engineering or an equivalent combination of education and experience.
• Basic understanding of NFPA standards and other related code requirements.
• Experience in computer and/or security networking.
• Previous field service experience for an industrial product.

Compensation

The pay range for this position is $19.90 to $23.38 per hour. May increase depending on the level of experience of the candidate.

Working at Fike

At Fike, our people are our strength. In order to fulfill our greatest potential, we are committed to attracting, growing and retaining a diverse and inclusive workforce. Better, Together as OneFike! Plus, at Fike, we offer benefits and perks to help make you smile and feel like family. Check Out Our Competitive Benefits Package Which Includes Three Weeks Paid Time Off (PTO) pro-rated the first year & Paid Holidays Medical Plans with FSA & HSA, Vision & Dental Plan Paid Life and Long-term Disability Insurance 401(k) and Roth 401(k) Plan with Company Match Fully Vested on Day One! Profit Sharing Bonus Program Education Reimbursement Employee Assistance Program On-Site Fitness Center & Award Winning Wellness Program Reimbursement for Safety Shoes & Glasses Service awards & Recognition Program Company Picnic, Quarterly Events and Holiday Lunch Free Coffee/Tea, Lunch Utensils, Lunch Room Mini-mart, Free Parking Refer to Req ID 3786. Please visit our website at www.fike.com to fill out an application. Fike is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.