Associate (Regional) Manager, Field Service (Great Lakes)

Regional Manager, Field Service As a Regional Manager, you will lead a team of Field Service Technicians responsible for supporting and maintaining our Neptune, Dockers, and SCOPIS technologies. You’ll focus on maximizing equipment uptime, developing your team, and delivering a seamless, high-quality experience for our customers. You’ll partner closely with Sales, ProCare, and service partners while using data and operational insights to improve performance and support a growing business. What You Will Do: Lead and develop a regional team of Field Service Technicians, with a strong focus on coaching, performance, and professional growthManage key service and performance metrics across the internal team and authorized service providersUse data and analytics to identify trends, drive business insights, and support informed decision-makingContinuously evaluate and improve processes to increase efficiency and simplify the customer and employee experiencePartner cross-functionally with Sales, ProCare, and other stakeholders to ensure a seamless customer experienceSupport vendor and authorized service provider relationships across the regionBalance strategic and operational priorities, with approximately 80% of time focused on office-based work and projects and 15–20% supporting field activities Location: Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio. What You Need Required: Bachelor’s degree6+ years of relevant professional experienceExperience working with SAP, Salesforce, ServiceMax, or comparable ERP, CRM, or field service management systemsExperience using data, metrics, and reporting to evaluate performance and support business decisionsStrong communication and cross-functional partnership skills Preferred: 2+ years of people leadership experienceVendor or third-party service provider management experience Posted Date: 10/16/2026 This role will be posted for a minimum of 3 days. United States of America Pay Ranges: USN: $89,300 - $148,800 USD AnnualUS5: $93,800 - $156,200 USD AnnualUS10: $98,200 - $163,700 USD AnnualUS15: $102,700 - $171,100 USD AnnualUS20: $107,200 - $178,600 USD AnnualUS30: $116,100 - $193,400 USD Annual View the U.S. work location and transparency guide to find the pay range for your location. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. LI-Additional