Jobs · Engineering · North Carolina

Field Service Technician - Midwest Region

JBT Marel · Apex, NC · 1 mo ago
EngineeringFull-time
We need to output HTML fragment with sections: About the role? The posting includes description of purpose, values, etc. Could be "About the role" or "About JBT Marel". The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
  • for any list of duties/requirements/benefits, and

    for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to extract substantive content: The posting includes: - Intro about JBT Marel purpose, values, etc. Could be "About the role" or maybe "About JBT Marel". The instruction says we can use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can choose appropriate headings. We have sections: Responsibilities (Main Job Duties) broken into FIELD SERVICE EXECUTION, CUSTOMER SUPPORT & COMMUNICATION, CONTINUOUS IMPROVEMENT & COLLABORATION. Could be under a single Responsibilities heading with sub-lists. Skills: list of skills. Qualifications: list of qualifications. Benefits: listed. Work Environment & Travel: maybe could be part of Responsibilities? But we could create a separate section like "Work Environment & Travel" but not in allowed headings list. The allowed headings list is examples, not exclusive? It says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests those are typical but not exclusive? It says "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely we should stick to those headings; we can create others if needed but better to map content to these. We have "Work Environment & Travel" which could be part of Responsibilities or maybe a separate section like "Work Environment". Not in list but we could still use

    for it? The instruction says use

    for section headings (e.g. ...). It doesn't forbid other headings, but to be safe we could incorporate that info into Responsibilities or a separate "Work Environment" heading (maybe not needed). However we need to preserve all substantive information. So we need to include travel and work environment details somewhere. We could create a section "Work Environment & Travel" as an

    even if not in examples; but the instruction says "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we cannot use other headings, just gives examples. Probably okay to use other headings if needed. But "Prefer a few substantive sections over many thin ones." So maybe combine travel and work environment into Responsibilities or a "Job Details" section. We could have sections: About the role (company overview), Responsibilities (duties), Skills, Qualifications, Benefits, Work Environment & Travel (maybe as its own). That's several sections but okay. We must not include boilerplate like EEO, AI hiring process, etc. Remove those. We must not include duplicated lines. We must not include application instructions. We must not repeat job title as heading. We must not put Job ID/requisition numbers as headings. We must not create Pay/Schedule/Benefits unless posting actually states them. Benefits are stated, so we can include Benefits section. Pay not stated, so omit Pay. Schedule not stated explicitly (though travel % mentioned). Could include Schedule? Not explicit schedule like shift times; but we have travel extent. Could treat as "Work Environment & Travel". Not schedule. Thus sections: About the role (company purpose/values), Responsibilities (duties broken down), Skills, Qualifications, Benefits, Work Environment & Travel. We need to use
    • for any list of duties/requirements/benefits. For prose, use

      . We need to preserve all substantive information. Let's extract content. About the role / company: "At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation." We can put that in a

      under About the role. Responsibilities: The "Main Job Duties Including but not limited to:" then three categories with percentages. We need to list duties as

      • . Could break each bullet. We have: FIELD SERVICE EXECUTION – 65% - Install, commission, and test complex food processing equipment across multiple technologies and product lines - Diagnose and resolve mechanical, electrical, and control-related issues using schematics, diagnostic tools, and PLC/HMI interfaces - Conduct preventative maintenance and equipment audits to minimize downtime and maximize performance - Lead or assist with equipment upgrades, retrofits, rebuilds, and performance optimization - Complete detailed service reports, documentation, and expense submissions accurately and promptly - Ensure all work is performed safely and in compliance with site and company safety standards CUSTOMER SUPPORT & COMMUNICATION – 25% - Serve as the primary point of contact on site, always ensuring professional representation of JBT Marel - Communicate findings, corrective actions, and recommendations clearly with both customer and internal stakeholders - Provide operator and maintenance training, ensuring customers can safely and effectively run their equipment - Identify and relay potential parts, upgrade, or service opportunities to Sales and/or Service Management teams - Support warranty evaluations, failure analysis, and product performance feedback to internal teams CONTINUOUS IMPROVEMENT & COLLABORATION – 10% - Provide structured feedback to Engineering and Product Management regarding product performance, reliability, and serviceability - Participate in ongoing training to expand technical capability across multiple product lines and technologies - Support mentoring and cross-training initiatives within the PF Service Organization - Contribute to a culture of teamwork, innovation, and technical excellence We could keep percentages as part of heading or within
      • . Probably include them as part of the subsection heading (

        ? but we only allowed

        . Could embed in
      • text. Skills: list: - Strong mechanical and electrical aptitude with working knowledge of generalized machine automation, pneumatics, and control systems - Proficiency in reading and interpreting engineering drawings, wiring diagrams, and PLC logic - Excellent troubleshooting and analytical skills - Strong communication and customer-service mindset with professional on-site presence - Ability to manage multiple assignments, prioritize effectively, and perform under pressure - Computer literacy: Microsoft Office Suite, diagnostic software, and CRM/service reporting tools - Commitment to safety and adherence to all regulatory and customer site requirements Qualifications: - Associates degree in a technical field (mechanical, electrical, or industrial engineering technology) or equivalent hands-on experience - Minimum 2+ years of field service, maintenance, or installation experience (food processing or industrial automation preferred) - Experience with PLCs, VFDs, servos, and automated control systems a plus - Must hold a valid driver’s license and passport (or ability to obtain) for travel - Ability to lift up to 50lbs and work in hot/cold/wet environments, and climb or maneuver on elevated platforms or in confined spaces Benefits: - Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. - JBT Marel offers benefits on day 1 of your employment. Work Environment & Travel: - Extensive travel required – typically 80-90%, with overnight stays (domestic, with potential for occasional international assignments) - Work performed primarily in production or factory environments; may include hot, cold, wet, or noisy conditions - Flexibility to work extended hours, weekends, or holidays during critical downtime events, emergency service events, or as customer production constraints apply Also there is a statement: "We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!" This could be part of About the role or maybe a separate "Culture & Development" but we can incorporate into About the role. We must not include EEO, AI hiring process, Commitment to Diversity, etc. So remove those paragraphs. Now produce HTML. Structure:

        About the role

        ... company purpose, values, development commitment ...

        Responsibilities

        • FIELD SERVICE EXECUTION – 65%: Install, commission, and test complex food processing equipment across multiple technologies and product lines
        • ... etc. But we need to keep percentages maybe as part of each subsection. Could also have subheadings inside
            but not allowed? Could use
          • with strong text. Better: maybe break into subsections with

            but not allowed. We'll just include in
          • . We need to ensure we don't lose any bullet. Let's list all bullets. Field Service Execution bullets (6): 1. Install, commission, and test complex food processing equipment across multiple technologies and product lines 2. Diagnose and resolve mechanical, electrical, and control-related issues using schematics, diagnostic tools, and PLC/HMI interfaces 3. Conduct preventative maintenance and equipment audits to minimize downtime and maximize performance 4. Lead or assist with equipment upgrades, retrofits, rebuilds, and performance optimization 5. Complete detailed service reports, documentation, and expense submissions accurately and promptly 6. Ensure all work is performed safely and in compliance with site and company safety standards Customer Support & Communication bullets (5): 1. Serve as the primary point of contact on site, always ensuring professional representation of JBT Marel 2. Communicate findings, corrective actions, and recommendations clearly with both customer and internal stakeholders 3. Provide operator and maintenance training, ensuring customers can safely and effectively run their equipment 4. Identify and relay potential parts, upgrade, or service opportunities to Sales and/or Service Management teams 5. Support warranty evaluations, failure analysis, and product performance feedback to internal teams Continuous Improvement & Collaboration bullets (4): 1. Provide structured feedback to Engineering and Product Management regarding product performance, reliability, and serviceability 2. Participate in ongoing training to expand technical capability across multiple product lines and technologies 3. Support mentoring and cross-training initiatives within the PF Service Organization 4. Contribute to a culture of teamwork, innovation, and technical excellence Skills bullets (7): 1. Strong mechanical and electrical aptitude with working knowledge of generalized machine automation, pneumatics, and control systems 2. Proficiency in reading and interpreting engineering drawings

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