Field Service Engineer - MidWest
About the role
About Our Client: The organization operates in the medical equipment industry, specializing in ophthalmic instruments and accessories. With over 160 years of experience, it addresses the need for reliable, precise diagnostic and surgical tools for eye care professionals. The company’s products, including exam and procedure chairs, surgical stools, and instrument delivery systems, serve medical markets worldwide, emphasizing quality, stability, and innovation.
About the Opportunity: The Field Service Engineer - MidWest is responsible for delivering preventive maintenance, repair, and calibration services on advanced ophthalmic diagnostic and surgical equipment within a designated territory. This role ensures that equipment remains reliable and precise in clinical settings by providing expert technical support directly at customer locations. The position contributes to maintaining the organization’s standards and customer satisfaction through high-quality field service.
Responsibilities
- Independently plan, schedule, and perform maintenance, repairs, and calibration on instruments and accessories in assigned territory
- Troubleshoot ophthalmic instruments according to established procedures
- Interpret prints and schematics to repair and calibrate equipment
- Perform soldering and use diagnostic tools and multi meters as required
- Communicate with eye care professionals and facility staff
- Educate end users on maintenance and product use
- Prepare and file maintenance, repair, and inventory documentation accurately and promptly
- Maintain spare parts inventory for travel
- Coordinate visits with customers, sales representatives, and internal teams to ensure proper scheduling and completion
- Operate PC hardware and Microsoft software
- Communicate effectively with internal and external stakeholders
- Perform other duties as assigned
Requirements
- Associate’s degree in precision mechanics, mechanical, electronics, or biomechanical engineering, or equivalent experience
- Minimum of 3 years of mechanical or electrome