VP, Executive Partner

Location: New York, NY – US based candidates only, no visa sponsorship available.

About the Role

This role will drive marketing initiatives focused on growth, customer acquisition, brand performance, and measurable demand creation. You will collaborate with analytics, product, creative, and commercial teams to turn market insights into scalable campaigns, testing strategies, and performance improvements. The position offers the opportunity to directly influence customer engagement, conversion performance, and revenue growth within a Business Services environment.

Responsibilities

• Serve as a strategic advisor to VIP clients, challenging their thinking and providing actionable feedback
• Engage with clients to understand their goals and help achieve defined business results
• Develop and implement client engagement plans to ensure the ongoing delivery of value
• Collaborate with account executives and customer success teams to provide proactive account management
• Contribute to the company’s goals through client satisfaction, retention, and account enhancement
• Build strong connections with diverse company teams, leveraging expertise to support clients
• Support the sales organization by participating in sales presentations and discussions with prospective clients
• Contribute to research ideation and planning, representing the needs of CX and digital executives

Qualifications

• 15+ years of senior leadership experience in customer experience (CX) or digital/consumer marketing roles
• Proven client service experience with C-level executives in large multinational organizations
• Deep understanding of CX and digital best practices across various industries, preferably including financial services and healthcare
• History of successful cross-functional collaboration to implement customer-focused strategies driving growth
• Ability to create positive impressions and engage effectively with C-suite executives across communication channels
• Exceptional skills in collaboration and influence to drive success in partnerships and stakeholder engagement
• Strong presentation skills, capable of articulating insights to executive audiences

Pay

$207,000 – $339,000 annually

Benefits

• Comprehensive benefits package including health, wellness, and retirement plans
• Opportunity for performance-based bonuses and incentive programs
• Continuous professional development and training opportunities
• Collaborative work environment focused on innovation and accountability
• Exposure to high-level executives and thought leadership in the CX field