VP, Executive Partner

About the role

The CX Executive Partner works with executives in customer experience and digital leadership roles to drive strategies that prioritize customer experience. This role serves as a strategic business advisor, coach, and feedback provider to VIP leader clients, focusing on maximizing growth and customer-centric strategies.

Responsibilities

• Serve as a strategic business advisor to VIP leader clients by advising them, pushing their thinking, coaching them, and providing actionable feedback on their activities and deliverables.
• Actively engage clients to understand their key initiatives and help realize defined business outcomes.
• Build and maintain client engagement plans that enable the ongoing delivery of client value.
• Work with account executives and customer success teams to ensure seamless, professional, and proactive account management experience that delivers high impact research and guidance.
• Directly contributes to Forrester’s business goals, including client satisfaction and retention, account enrichment, and new bookings (both within existing accounts and for new accounts).
• Build strong connections with other Forrester functions, including other research teams, consulting, and data analytics, engaging and representing all the strategic resources Forrester brings to bear with clients.
• Provide support to Forrester’s sales organization, including participation in proof-of-concept calls with prospective clients.
• Actively participate in research ideation and content planning as a thought partner and collaborator to research teams, especially to represent the most pressing priorities of CX and digital executives.

Requirements

• At least 15-plus years’ proven experience in senior CX and/or digital or consumer marketing leadership roles directly responsible for customer experience (with a focus on financial services and healthcare a plus).
• Client service experience with executives at large multinational organizations.
• Intimate familiarity with CX and digital best practices and the challenges facing these professionals across multiple industries.
• Experience in working successfully across functions (e.g., marketing, digital, CX, product) to operationalize customer-obsessed practices that drive growth.
• A professional presence with the ability to create positive impressions with C-suite executives through all channels of communication.
• Strong collaboration, partnering, and influencing skills — getting the most and best out of collaborative relationships; keeping people informed; as well as influencing and partnering to ensure success.
• Embody Forrester’s values of client, collaboration, courage, integrity, and quality.
• Superior presentation skills.

Pay

Base salary range: $180,000 - $294,000

Base salary range for Georgia: $162,000 - $264,000

Base salary range for New York City, NY: $207,000 - $339,000

Individual and company performance, as well as other eligibility criteria, will determine the actual incentive amount.

Bonus target: 15%

Schedule

Exempt

Benefits

Please visit Forrester Benefits for more information.