VP Digital Experience and Creative Services

About the role

Church Pension Group (CPG) is a financial services organization that serves the Episcopal Church, located in Midtown Manhattan. CPG was founded in 1917 to provide pension benefits to eligible clergy of the Episcopal Church. Since then, its mission has expanded to include life and disability insurance, health benefits, property & casualty insurance, and publishing. Content & Creative Services (CCS) is responsible for creating compelling communications that support our strategic plan and our three lines of business.

Responsibilities

• Interact with senior management, clients, and others on all matters related to web and online service delivery strategy and how those translate into workable solutions for clients
• Work with business unit and corporate unit executives to develop web and online service delivery strategy and roadmaps that reflect client needs, organizational priorities, and design best practices
• Serve as “voice of the audience” and SME in all discussions of web strategy for cpg.org, the intranet, and self-service applications, advocating for clarity, usability, accessibility, and cohesion across the digital ecosystem
• Own, maintain, and enforce CPG brand and graphic standards across all organization communications, ensuring consistent execution of visual identity, tone, and design quality across digital, print, multimedia, and experiential channels
• Create communications design for documents, publications, conferences, online ads, signage (print and digital), promotional and gift items. Branding and creative for web, intranet, PowerPoints, emails, and online learning —providing hands-on creative leadership, design guidance, and governance to ensure a high standard of craft and consistency
• Lead user interface, user experience, and multimedia designs and standards for websites and web-based applications across all lines of business, with a strong emphasis on intuitive navigation, visual clarity, and engaging user experiences
• Lead visual storytelling initiatives that build understanding and connection, including video production, event and individual photography, and multimedia content
• Oversee and govern the CPG photo and media library, establishing standards, workflows, and usage guidelines to ensure accessibility, quality, and brand alignment
• Provides strategic direction and oversight across all digital assets to ensure a consistent and engaging experience
• Partner and collaborate with the CCS Editorial team to ensure web and content strategies are synergistic and governed effectively
• Direct, mentor, and develop multidisciplinary teams across creative services, design, UX, and digital production—fostering a culture of strong design thinking, collaboration, accountability, and continuous improvement
• Make broad-ranging and sound decisions with limited information and time

Qualifications

• MBA/post-graduate degree preferred. Combination or education and experience considered
• 10+ Years of relevant work experience, 5+ years of management experience
• Experience presenting to Executive-level (C-suite)
• Technology fluency, including AI literacy, with the ability to understand, evaluate, and guide the responsible application of digital and AI-enabled tools in creative and user experience contexts
• Strong design sensibility, with the ability to evaluate creative work, provide actionable feedback, and uphold a high standard of visual and interaction quality
• Outstanding written and verbal communications
• Strong interpersonal and relationship-building skills
• Exemplary leadership, staff coaching, and team development skills with a strong executive presence
• Impeccable judgment and attention to detail
• Knowledge of best practices with current and emerging technologies, including AI, in online services, marketing communications, and creative operations, service delivery trends, usability, accessibility, and interface standards
• Knowledge and understanding of CPG’s lines of business, operations, and its products, programs, and services a plus