VP Technology Experience & Service

About the role

Meet Vestis®: For the People Who Make It All Work At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running. Join us and build a career supporting the people who make it all work.

Duties And Responsibilities

• Develops and executes the enterprise technology delivery strategy, aligning technology execution with organizational priorities and business objectives.
• Establishes and leads the technology operating model, integrating portfolio governance, delivery management, service management, organizational change, and end-user experience into a cohesive execution framework.
• Leads enterprise technology portfolio governance, including prioritization, resource planning, delivery cadence, executive governance, and portfolio reporting.
• Champions the organization's agile transformation by establishing governance, delivery methodologies, coaching frameworks, and operational standards that improve delivery performance and organizational agility.
• Establishes enterprise technology governance processes to improve transparency, accountability, risk management, and decision-making across technology initiatives.
• Provides executive oversight of technology service management processes, including incident, problem, change, release, knowledge, configuration, asset, and service level management.
• Leads the modernization of technology support services by driving continuous improvement across help desk operations, desktop support, field support, self-service capabilities, knowledge management, and AI-enabled support solutions.
• Develops and executes strategies that improve the end-user technology experience through enhanced support models, communications, training, adoption, and employee engagement.
• Partners with business leaders to ensure major technology initiatives include effective organizational change management, stakeholder engagement, communication, training, and adoption strategies.
• Ledges enterprise service delivery standards, key performance indicators, executive dashboards, and operational scorecards to measure technology delivery effectiveness, customer satisfaction, and business value realization.
• Leads governance forums and executive operating cadences that provide visibility into technology demand, delivery health, change risk, service performance, and strategic priorities.
• Collaborates with Infrastructure, Applications, Information Security, Data, Product, and Digital teams to improve cross-functional delivery, operational effectiveness, and customer outcomes.
• Develops and manages strategic relationships with technology vendors and service providers, ensuring delivery quality, operational performance, and contractual compliance.
• Builds, develops, and mentors high-performing leaders while fostering a culture of accountability, collaboration, innovation, continuous improvement, and customer focus.
• Performs other duties as needed.

Required Experience And Education

• Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or related field preferred.
• Master of Business Administration or related advanced degree preferred.
• 15+ years of progressive technology leadership experience across technology delivery, portfolio management, service management, enterprise transformation, or related disciplines.
• 10+ years of leadership experience managing enterprise technology organizations or major technology functions.
• Experience leading enterprise agile transformations, technology governance, IT service management, and organizational change initiatives preferred.
• Professional certifications such as ITIL, PMP, PMI-ACP, SAFe, Prosci, COBIT, or related credentials preferred.

Knowledge/Skills/Abilities

• Expert knowledge of technology portfolio management, enterprise delivery governance, agile methodologies, and technology operating models.
• Comprehensive understanding of IT service management principles, service delivery operations, and technology support organizations.
• Strong knowledge of organizational change management, stakeholder engagement, communications, and technology adoption practices.
• Strong financial acumen with the ability to prioritize investments, manage budgets, and evaluate technology performance.
• Ability to translate enterprise technology strategy into operational execution frameworks, governance models, and measurable business outcomes.
• Strong executive communication and presentation skills with the ability to influence senior leaders, business stakeholders, and external partners.
• Ability to lead large-scale enterprise transformation initiatives involving multiple business units and technology organizations.
• Strong vendor management and strategic partnership capabilities.
• Advanced proficiency in Microsoft Office tools including Outlook, Word, Excel, and PowerPoint to support executive decision-making, board-level presentations, and enterprise communication.
• Able to interpret complex reporting and ensure data-driven insights are effectively communicated to executive leadership.

Competencies

• Develops and executes enterprise technology delivery strategies that improve operational performance, business agility, and customer experience.
• Builds alignment across technology and business organizations by establishing governance, accountability, and shared delivery objectives.
• Influences executive leaders and stakeholders through strategic thinking, sound judgment, and effective communication.
• Leads organizational transformation by implementing delivery methodologies, governance frameworks, and service management practices that improve business outcomes.
• Builds high-performing leadership teams through coaching, development, succession planning, and performance management.
• Makes informed business decisions by balancing customer needs, operational risks, technology capabilities, and financial objectives.
• Uses data, metrics, and performance indicators to continuously improve technology delivery, service quality, and organizational effectiveness.
• Exercises executive judgment while leading complex initiatives, managing organizational change, and representing the technology organization with credibility and professionalism.