VP Technical Services

As the Vice President of Technical Services, you will maximize equipment availability and customer satisfaction through world-class repair operations, technical support, quality systems, and continuous operational improvement. Responsibilities 1. Recruits and develops department leaders by: Hiring and developing department managers.Conducting annual performance reviews.Driving KPIs and accountability. 2. Leads repair operations and technical support by: Standardizing repair procedures.Improving repair turnaround times.Ensuring consistent repair quality.Supporting field technical issues. 3. Oversees hoist & automation and repair systems by:Maintaining repair systems.Supporting automation systems.Driving documentation and process improvements. 4. Maximizes equipment availability through operational excellence by: Monitoring repair KPIs.Reducing repeat failures.Improving technician productivity.Supporting quality control initiatives. 5. Drives continuous improvement across technical services by: Reviewing Rep escalations.Supporting repair costing and parts credits.Leading operational improvement projects.Supporting VP Technical Services administrative initiatives.