VP, Creator

Key Responsibilities

• Partner closely with the Global Account Lead to lead the day-to-day management of the Brand Vetting & Monitoring program.
• Serve as a senior point of contact for client communications, ensuring proactive, strategic, and responsive account management.
• Build trusted relationships with senior client stakeholders and confidently navigate complex conversations and evolving business needs.
• Support account growth by contributing strategic thinking, identifying opportunities, and developing industry and client POVs that position the agency as a forward-thinking partner.
• Lead and mentor global market leads responsible for vetting and monitoring work across regions.
• Drive consistency in processes, quality, reporting, and execution across all markets.
• Roll out global updates, operational changes, and best practices while ensuring adoption across the network.
• Partner with regional teams to troubleshoot issues, solve challenges, and continuously improve program delivery.
• Oversee the day-to-day health of the global program, ensuring work is delivered accurately, efficiently, and on time.
• Monitor workflows, staffing, and capacity while identifying opportunities to improve operational efficiency.
• Develop scalable processes that support continued program growth and evolving client needs.
• Lead the account's AI workstream, identifying opportunities to improve vetting and monitoring workflows through automation and AI-enabled solutions.
• Partner with internal experts to test, implement, and scale new technologies across the program.
• Champion innovation and continuous improvement across the account.
• Serve as a senior leader across the account, fostering collaboration, accountability, and knowledge sharing across global teams.
• Partner closely with the Global Account Lead on strategic planning, client presentations, staffing, and business priorities.
• Contribute to thought leadership by developing POVs on industry trends, creator risk, AI, brand safety, and the evolving influencer landscape to support client conversations and new opportunities.

Minimum Requirements

• 8-10 years of experience in client service, communications, influencer marketing, brand safety, risk management, consulting, or a related field.
• Proven experience leading complex global accounts with senior client exposure.
• Strong people leadership experience managing distributed teams across multiple markets and time zones.
• Exceptional communication, executive presence, and stakeholder management skills.
• Highly organized with strong operational and project management capabilities.
• Demonstrated experience driving process improvements and leading cross-functional initiatives.
• Passion for AI and emerging technologies, with experience leading innovation or transformation initiatives preferred.
• Strategic thinker who can balance big-picture planning with operational execution.
• Experience in influencer marketing, creator partnerships, brand safety, or reputation risk is highly preferred.