VP, Business Solutions Lead

About the role

Reporting to VP, Head of Business Solutions Product Management, this role is responsible for optimizing operations and technology across the customer/employee journey; they serve as the initiative owner for improvement and transformation initiatives to connect UW, Ops, IT, Data, and other functions and identify operational analytics across the enterprise.

Responsibilities

• Strategy and Planning:
  • Partner with Strategic Ops leaders, partners and key stakeholders to understand strategic priorities across the enterprise, analyze customer/employee journeys, and identify improvement opportunities
  • Identify Operational and Tech initiatives required to support UW across the enterprise
  • Partner with IT and various UW leaders across the enterprise to define the short- and long-term Ops and Tech roadmap
  • Incorporate Strategic Analytics capabilities into Operations workflows across the organization
  • Advise on transformation initiative prioritizations by providing an enterprise-wide perspective
  • Create business requirements and act as the glue between UW and IT
  • Bring market insights on leading practices to inform business priorities across the organization
• Execution:
  • Facilitate cross-functional transformation efforts by serving as an Initiative Owner
  • Lead implementation of technology and analytics-enabled workflows in collaboration with IT, SA, and other enabling functions as needed
  • Partner with IT and Lean Deployment Specialists to implement automation strategies and other technology-driven workflows
  • Partner with IT to review and provide feedback on IT value generation
• Triangulation CoE:
  • Participate in the development of the Triangulation CoE muscle and position the CoE to act as the central point for people, process, tech and data to support enterprise-wide business objectives
  • Engage in cross-functional problem-solving across IT, Data, Strategic Analytics, and other functions

Key competencies

• Deep knowledge and ability to discern operational and tech implications of strategic business plans
• Effective communication of enterprise strategy and operational plan to stakeholders and operational enablers across the org
• Ability to engage IT and Business partners to deliver solutions that meet customer & business needs
• Capacity to lead large-scale transformation efforts
• Experience documenting strategic requirements and identifying opportunities to improve customer and employee journeys
• Proven experience in the development of large scale commercial and specialty Underwriting Systems (DuckCreek, Guidewire, Unqork, UW Platforms, etc.) and demonstrated value creation and business outcomes

Education/credentials

• Bachelor’s Degree in related field
• Minimum 10 years’ prior experience in Insurance Operations, Underwriting, Business Planning, IT, or other relevant role(s)

Skills

• Excellent written and oral communication skills, including the ability to exert significant influence and present complex information to varying stakeholder groups
• Must demonstrate proficiency in teamwork and interpersonal skills, communication, technical and organization, complex problem-solving and service skills
• Must be a self-starter, demonstrate flexibility and adaptability
• Proficiency with Unqork, Image Right, Policy Decisions Evolution and Policy Writer are a plus
• Familiarity with Process Mapping, Lean Process Improvement principles, and Agile frameworks
• Experience partnering with IT development teams in Agile delivery & execution through software development lifecycle, Product Management and Agile/Scrum framework
• Deep understanding of insurance product lifecycle
• Certified Product Manager preferred
• Experience in consulting or working at large commercial insurers

Pay

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is $157,400 – $244,300/year. Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

Benefits

• Multiple medical plans plus dental, vision and prescription drug coverage
• Competitive 401k with generous matching
• PTO beginning at 20 days per year
• Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off
• Basic Life and AD&D Insurance as well as Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement
• Backup Child and Elder Care