VP, Client Business Lead

Decera Clinical helps life sciences companies accelerate HCP adoption of breakthrough therapies through three divisions: Accredited Medical Education, HCP Insights, and Medical Communications. As the Scientific Activation™ company, Decera Clinical supports pharmaceutical and biotech partners in engaging HCPs with clear, credible information that strengthens clinical understanding and decision-making. With more than twenty years of experience across major therapeutic areas, Decera Clinical delivers trusted scientific engagement that helps HCPs move from evidence to action.

About the role

The Vice President/Senior Vice President Client Business Lead is a senior leadership role responsible for driving business growth and leading strategic client partnerships within the Medical Communications practice. It is a new position, replacing a more conventional business development role with a hybrid approach that also encompasses senior client service abilities. This individual serves as the primary new client growth lead, accountable for revenue growth, client satisfaction, and subsequent excellence in delivery. The role combines business development, strategic consulting, and client service leadership, working across cross-functional teams to deliver high-impact, scientifically accurate communication solutions for pharmaceutical and biotech clients.

The Client Business Lead (CBL) will build relationships with and partner alongside pharma and biotech brand teams, medical affairs teams, and commercial teams. The CBL will drive new business growth by identifying and targeting prospective new clients while also partnering internally to lead proposal creation and delivery, including RFPs. Once business has been won, the CBL will continue relationships with selected key clients, ensuring onboarding and project delivery at the highest standard, overseeing the client experience.

Responsibilities

• Business Development:
  • Drive new business acquisition and secure new client opportunities with the goal of meeting sales targets
  • Partner with prospective clients to anticipate and identify their needs and collaborate with internal teams to innovate strategies and solutions, establishing Decera Clinical as a key partner
  • Provide strategic advice to clients on publications, commercial, medical affairs, and other internal divisions to support their implementation of strategic communications programs
  • Build and manage a robust sales pipeline
  • Lead RFPs, pitches, and proposal development to ensure actionable, on-target, and timely proposals
  • Partner with cross-functional teams to support overall company growth through cross-sell opportunities
• Client Leadership & Relationship Management:
  • Serve as a senior client contact and trusted advisor
  • Build long-term stakeholder relationships with key clients
  • Partner with client service teams to support strategic account planning
  • Translate client challenges into solutions
  • Ensure client satisfaction and retention
• Operational Excellence:
  • Oversee new business programs and ensure on-time delivery
  • Utilize SalesForce to track and manage opportunities, financial documentation, and forecasting
  • Coordinate and collaborate with internal cross-functional teams
  • Mitigate risks and ensure quality
• Leadership & Team Development:
  • Lead and mentor teams as part of the Medical Communications Leadership Team
  • Foster a collaborative and supportive culture
  • Provide coaching and development
• Industry & Market Leadership:
  • Drive enhanced awareness of Decera Clinical in the marketplace through client meetings, speaking engagements, and congresses
  • Serve as a solutions-focused expert, driving recognition of commercialization expertise through attendance and participation in conferences and other forums for professional knowledge
  • Stay current on industry trends and support company thought leadership
  • Thoroughly understand and monitor the competitive landscape and communicate key competitive information within the organization

Requirements

• A strategic thinker, with a high level of business acumen, who is a subject matter expert in Medical Communications
• Strong ability in building new relationships and proactively managing existing client relationships ensuring high levels of client satisfaction