Volunteer Engagement Manager

General Description

Healing Abuse Working for Change, Inc. (HAWC) creates social change by taking action against personal and societal patterns of violence and oppression. Since 1978, HAWC has provided free and confidential services and support to victims of domestic abuse on Massachusetts’ North Shore to help them make informed, independent decisions about their futures.

Position Summary

The Volunteer Engagement Manager is responsible for recruiting, scheduling, and supporting a dedicated team of volunteers to advance the mission of Healing Abuse Working for Change (HAWC). This role develops and implements strategies to attract and retain committed volunteers while fostering a positive, inclusive, and mission-driven volunteer experience. In addition to volunteer management, the Volunteer Manager oversees the scheduling of the organization’s 24/7 crisis hotline, ensures adequate volunteer staffing, and coordinates the organization’s annual Holiday Gift Program.

Position Responsibilities

• Actively recruit volunteers for all programs within HAWC and for two major events
• Increase awareness of HAWC and foster relationships with North Shore communities, institutions, and organizations through outreach events, community programs, and networking
• Manage and maintain volunteer files, to include application, interview, background check process, and training certification
• Complete statistical data forms
• Manage/oversee the scheduling of the hotline and all communication with answering service
• Attend regular supervision, team meetings and all staff meetings
• Put into practice workplace and team values
• Coordinate the agency’s Holiday Program and handle all communications
• Schedule shadowing of volunteers after completion of pre-service training
• Responsible for Cori/Sori and confidentiality agreement for all new volunteers before volunteering
• Execute Cori/Sori for current volunteers every two years

Position Experience

• Experience as a volunteer organizer or comparable experience
• Commitment/experience working with survivors of domestic violence and promoting social justice
• Outgoing and strong at building and maintaining individual and community relationships
• Excellent interpersonal skills with volunteers, staff, clients and the community
• Excellent oral and written speaking skills
• Able to work independently and as part of a team
• Able to hold professional boundaries and honor privacy of those we serve
• Must have a valid MA license and reliable vehicle
• Understanding of volunteer management platforms such as sign-up-genius or similar

Qualifications

• Passion for supporting survivors of domestic abuse
• Committed to trauma-informed practices
• Dedicated to strengthening community engagement through volunteerism

Pay

$25-$27 per hour

Schedule

Part-time position of 20 hours a week