Assistant Community Manager

Continental Properties is looking for an enthusiastic and customer-centric Assistant Community Manager to join our team at our beautiful Springs at Flagler Center residential apartment community in Jacksonville, FL.

About the role

You will help lead the successful operations of the community. Our Assistant Community Managers perform responsibilities related to business operations, resident satisfaction, leasing activity, financial reporting, rent collection, renewals, and marketing. You will report to the Community Manager of the property.

Responsibilities

• Providing an Exceptional Resident Experience
  • Deliver an exceptional customer experience by bringing a courteous, professional attitude to every interaction.
  • Ensure our community always looks its best by inspecting and preparing tour-ready units and maintaining a clean, inviting model and tour path daily.
• Driving Success Through Sales & Marketing
  • Drive leasing success from first contact to move-in by responding to inquiries, conducting tours, following up with prospects, and coordinating seamless move-ins.
  • Leverage creative marketing, advertising, resident events, and technology to achieve revenue and occupancy goals.
• Day-to-Day Office & Community Operations
  • Ensure a best-in-class resident experience by managing prospect and resident follow-ups, conducting move-in and move-out inspections, and leading execution on lease renewals, evictions, and occupancy tracking.
  • Maintain full compliance with Fair Housing, Tax Compliance, and all applicable regulations.
• Your Role in Revenue & Retention
  • Manage the financial pulse of the property from rent collection and payment processing to monthly financials and delinquency management.
  • Build genuine relationships with residents, addressing their needs, and ensuring they are excited to renew.

Requirements

• 2+ years of apartment leasing experience with a solid foundation in resident relations and property financials, including rent collection, payment processing, and account management.
• Ability to work a flexible schedule—including weekends, evenings, and holidays.
• Comfortable balancing desk work with being on your feet— touring the community (for a period of up to 8 hours), climbing stairs, cleaning units, and using standard office tools like computers and phones throughout the day.

Benefits

• Career Growth: Tools, training, and opportunities for a meaningful career with long-term growth potential, including paid professional memberships, certifications, and tuition reimbursement.
• Mental Health & Wellness: Comprehensive mental health support, including 8 free counseling sessions per year and access to additional wellness resources.
• Balance: Generous vacation time, 9 paid holidays, and 4 company-paid half-days during designated months.
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture.
• Culture of Belonging: Commitment to Inclusion, Diversity, Equity, & Allies (IDEA) with initiatives and Business Resource Groups focused on fostering an inclusive and equitable work environment.
• On-Site Living: Convenience and luxury of living steps away from work with a discount on on-site apartments.
• Performance Incentives: Additional earning potential through new leases, renewals, quarterly, and year-end bonuses based on community performance.
• Industry-Leading Benefits: Comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support: 6 weeks paid parental leave and family-forming & fertility resources (up to 12 weeks leave for birth mothers).

Pay

$20.00 - $23.00 per hour, with additional earning potential through position-specific performance incentives.