Assistant Community Manager

About the role

TREK Development Group is a Pittsburgh-based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Enhance Lives and Strengthen Communities. We are currently seeking an engaged and passionate professional to serve as Assistant Community Manager for Dinwiddie with a combined 95 units.

Responsibilities

Under the direction of the Community Manager, the Assistant Community Manager takes pride in the community and motivates others to do the same, through supporting staff and residents and encouraging co-investment for the quality of life in the community.

• Be a driving force of the Hospitality Covenant by modeling, inspiring, communicating, supporting and holding staff and residents accountable
• Assist with the day-to-day operations of the property through excellent communication and feedback
• Assist in preparation of budget and Monthly Operating Report
• Meet revenue, occupancy and resident satisfaction goals
• Monitor, direct and track performance of leasing, retention and recertifications
• Prepare Resident certifications and handle the complete leasing process including processing applications, verifications, data entry and reports
• Adhere to the Tenant Selection Plan, Fair Housing regulations and any other regulatory requirements
• Screen prospect application and income qualifications to assure compliance
• Anticipate vacancies and be proactive in insuring that occupancy remains at budgeted levels
• Keep informed of market conditions and update competitive market analysis quarterly
• Enter/code all invoices, post rents, make deposits and maintain accurate resident ledger accounts in Realpage timely
• Review and have a thorough understanding of all related RealPage reports
• Monitor the rent balance due for all residents and take appropriate actions to collect rents on time
• Develop a thorough understanding of all aspects of managing a property
• Oversee the operations of the office to include; office hours, filing, computer systems, reports, etc.
• Answer phones and greet visitors
• Inspect property, pick up litter, report service needs to Community Manager or Service Techs
• Handle all resident issues and concerns, partner with Community Manager as needed
• Maintain the company standard on maintenance functions by monitoring consistency and quality of preparation of market ready apartments and timely response to service work orders
• Assist in recruitment, training, supervision and motivation of team members and participate in the preparation of the annual reviews and performance management process

Qualifications

• College degree or 3+ years of progressive career path in Property Management, Hotel, Hospitality or Retail required
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail preferred
• Industry designations (COS, LIHTC, ARM, etc.) preferred
• Ability to achieve certification within 6 months of hiring to meet any specific site/area needs
• Strong Microsoft Word, Excel, Outlook and RealPage or other industry software experience required
• Initiative and the ability to deal with multiple tasks at one time
• Aptitude for numbers and complex analysis/ accounts receivable and accounts payable
• Outstanding people skills and the ability to motivate others
• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines
• Excellent verbal and written communication skills required

Physical Demands & Work Environment

The employee is occasionally required to move around the building or site. May require travel dependent on business needs. Must work under deadlines and ability to meet deadlines. Frequently moves equipment weighing up to 50 pounds across site. Constantly works in outdoor weather conditions.