Volunteer Engagement Manager
Habitat for Humanity of Omaha · Omaha, NE · 1 mo ago
On-siteBusiness DevelopmentFull-time
We need to output HTML fragment with sections: h3 headings for sections present. Must not repeat job title. Must include only sections with real content. Must not include boilerplate like EEO etc. Must remove navigation, cookie, legal, etc. Must preserve all substantive info.
We need to parse the description.
Key sections: About the role? The description starts with "Description The Volunteer Engagement Manager leads...". Could treat as "About the role" or "Overview". The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings.
We have content: description of role (what they do) - could be "About the role" or "Responsibilities". There's also a "What You'll Do" section with bullet points (Recruit & Grow Volunteer Engagement, Create Meaningful Volunteer Experiences, Partner Across the Organization, Lead Volunteer Engagement Programs). Those are responsibilities.
There's "What You'll Experience" (Mission in Action, Community Connection, Leadership Opportunities, Meaningful Impact) - could be "Benefits"? Not exactly benefits but maybe "What You'll Experience" could be under "Benefits" or "What You'll Experience" but not in list. Could treat as "Benefits" but it's not typical benefits like health insurance. Might be better to treat as "What You'll Experience" as a section heading? The instruction says use those example headings but not limited? It says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings when appropriate. If content doesn't fit, maybe we shouldn't create a heading. But we need to preserve all substantive info. Could embed that info under "About the role" or "Responsibilities". However "What You'll Experience" seems like benefits/impact. Could be placed under "Benefits". But the content is not typical benefits like health insurance; it's about mission impact, community connection, leadership opportunities, meaningful impact. Could be considered "Benefits" (intangible). Might be okay.
Then "What Success Looks Like" - could be under "Responsibilities" or maybe "Qualifications"? Not exactly. Could be under "What Success Looks Like" as a separate section but not in the list. Might be better to incorporate into "Responsibilities" or "About the role". However we need to preserve all info; we could create a section "What Success Looks Like" as h3 even if not in the example list? The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "use h3 for section headings (e.g. ...)" implying those are typical but we could still use others if needed. However they say "Prefer a few substantive sections over many thin ones." So we should avoid many thin sections. So we should combine.
Thus we can have sections: About the role (overview), Responsibilities (detailed duties), Requirements (education & experience), Skills & Strengths (skills), Additional Qualifications (certifications, driver license, availability), Schedule & Travel Requirements (schedule), Physical Requirements (maybe under Schedule? but could be its own? Might be thin). Could combine Physical Requirements into Schedule & Travel? Not ideal. Could have a section "Physical Requirements". But that might be thin but still substantive. However we could incorporate into "Schedule & Travel Requirements" as a subsection? But we need to use
- for lists. Could keep as separate section if it's substantive.
We also have "Supervisory Responsibilities" - could be under Responsibilities.
We have "Reports To" and "Future Reporting Relationship" - metadata; we can fold into a short
under About the role or maybe drop? The instruction says do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a short paragraph with "Reports To: Director of Development Operations. Future Reporting Relationship: Beginning in 2027, this position is expected to transition to the Community Outreach & Engagement Department and report to the Senior Manager of Community Outreach & Engagement." That's minor metadata; we can put in a p. We must remove EEO boilerplate etc. Now produce HTML. Structure:
About the role
Reports To: Director of Development Operations. Future Reporting Relationship: Beginning in 2027, this position is expected to transition to the Community Outreach & Engagement Department and report to the Senior Manager of Community Outreach & Engagement.
The Volunteer Engagement Manager leads Habitat Omaha's volunteer engagement efforts by developing and executing strategies that recruit, retain, steward, and grow volunteer participation across the organization. This position is accountable for achieving volunteer recruitment and retention goals, building a strong volunteer pipeline, and aligning volunteer capacity with organizational needs and strategic priorities. The Volunteer Engagement Manager serves as a connector between Habitat Omaha's needs and the interests, skills, and availability of prospective volunteers. The role builds relationships with volunteers and volunteer partners, creates meaningful experiences that foster belonging and long-term engagement, and works closely with Construction and other departments to ensure volunteer opportunities are safe, coordinated, and impactful. As a public-facing representative of Habitat Omaha, this individual serves as a storyteller, ambassador, and community builder who helps connect people to the mission through service, advocacy, and engagement.
Responsibilities
- Develop and implement strategies to recruit, retain, recognize, and grow volunteer participation across Habitat Omaha.
- Build and maintain relationships with corporations, faith communities, schools, colleges and universities, civic groups, community organizations, retirees, and individual volunteers.
- Establish and achieve annual volunteer recruitment, participation, and retention goals.
- Cultivate a strong pipeline of volunteers and create opportunities for deeper involvement as recurring volunteers, ambassadors, advocates, and community champions.
- Represent Habitat Omaha at community events, volunteer fairs, partner meetings, and recruitment opportunities.
- Lead volunteer engagement throughout the entire volunteer journey, from recruitment and onboarding through recognition and retention.
- Ensure volunteers receive clear communication, training, resources, and support.
- Coordinate volunteer orientations, group welcomes, recognition activities, and engagement events.
- Foster a welcoming, inclusive environment where volunteers feel valued and connected to the mission.
- Lead volunteer groups and support activities when volunteer participation exceeds available site leadership capacity.
- Collaborate closely with Construction and other departments to align volunteer opportunities with organizational needs.
- Coordinate scheduling, orientation, communication, and volunteer preparation efforts.
- Maintain familiarity with Habitat Omaha's programs, construction activities, volunteer engagement practices, and safety protocols.
- Support volunteer activity logistics, including event setup, teardown, transportation of supplies, and day-of coordination.
- Supervise and support the Volunteer Engagement Coordinator.
- Develop annual volunteer engagement plans, strategies, goals, and performance measures.
- Monitor participation data, volunteer feedback, and engagement outcomes to identify areas for improvement.
- Create systems and processes that support an exceptional volunteer experience.
- Ensure volunteer engagement activities support Habitat Omaha's strategic goals and mission.
What Success Looks Like
- Volunteer recruitment, engagement, and retention goals are achieved or exceeded.
- Volunteers feel welcomed, valued, and connected to Habitat Omaha's mission.
- Strong partnerships are maintained with businesses, schools, faith communities, and community organizations.
- Volunteer opportunities are well-coordinated, safe, and aligned with organizational needs.
- Volunteer participation continues to grow through strong stewardship and relationship-building efforts.
- Data, feedback, and engagement outcomes are used to strengthen volunteer programs and experiences.
- Habitat Omaha is recognized as a meaningful and rewarding place to volunteer.
What You'll Experience
- Mission in Action: Every volunteer you recruit and engage helps expand Habitat Omaha's ability to serve families and strengthen communities.
- Community Connection: You'll build relationships with individuals, businesses, schools, faith communities, and organizations across the Omaha area.
- Leadership Opportunities: You'll lead volunteer engagement efforts while developing programs, partnerships, and people.
- Meaningful Impact: You'll help transform first-time volunteers into lifelong advocates for affordable housing and community development.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- 3-5 years of experience in volunteer engagement, community engagement, partnership development, hospitality, education, nonprofit leadership, customer experience, or a related people-focused field.
- Previous supervisory experience preferred.
- Construction knowledge is helpful, but candidates with the ability and willingness to learn are encouraged to apply.
Skills & Strengths
- Relationship Building: Creates authentic connections and develops long-term partnerships.
- Community Engagement: Passion for connecting people to meaningful opportunities to serve.
- Communication: Strong verbal, written, presentation, and public speaking skills.
- Leadership: Ability to motivate, guide, and inspire volunteers and team members.
- Organization: Skilled at managing multiple priorities, events, schedules, and partnerships.
- Collaboration: Works effectively across departments and with diverse stakeholders.
- Customer Service: Creates positive, engaging experiences for volunteers and community partners.
- Adaptability: Comfortable responding to changing priorities, schedules, and organizational needs.
- Mission Focus: Passion for Habitat Omaha's mission and commitment to community impact.
Technology
- Comfortable learning and utilizing volunteer management systems, databases, CRM platforms, and engagement tools.
- Experience with volunteer management software and reporting systems preferred.
- Proficiency with Microsoft Office and related technology platforms.
Additional Qualifications
- Current First Aid, CPR, and AED certification preferred or willingness to obtain after hire.
- Valid driver's license and ability to qualify for Habitat Omaha's vehicle insurance coverage.
- Availability to regularly support Saturday volunteer activities and occasional evening and weekend events.
Schedule & Travel Requirements
- Availability to regularly support Saturday volunteer activities is essential, as many of Habitat Omaha's volunteer engagement opportunities occur on weekends.
- Some evening and weekend work is required to support volunteer, community, and partner engagement activities.
- Position requires regular travel throughout Habitat Omaha's service area.
- Valid driver's license and ability to meet the requirements for coverage under Habitat Omaha's vehicle insurance policy are required.
Physical Requirements
- Ability to lift, carry, transport, and set up volunteer supplies, event materials, signage, and equipment.
- Ability to participate in event setup and teardown activities.
- Ability to stand, walk, bend, stoop, and move throughout construction sites, event venues, office locations, and community settings.
- Ability to work outdoors in varying weather conditions while supporting volunteer activities and events.
- Ability to reach with their hands and arms, climb or balance themselves; must be able to talk and hear.
- The employee must be able to regularly lift and/or move up to 50 pounds or more.
- Vision requirements are that the employee must see well, either naturally or with correction, and must have good peripheral vision.
- The employee must be able to hear well either naturally or