Visitor Services Team Logistics Coordinator (TLC)

Duties/Responsibilities

• Coordinate the logistics of weekend operations: (Saturday & Sunday 8am to 5pm)
  • Cover the Visitor Services Welcome Desk, Gift Shop, and Porcelain & Decorative Arts Museum.
  • Ensure operating procedures are followed.
  • Train new student workers, ensuring assigned tasks are completed.
  • Fill in for staff and volunteers as needed.
  • Implement standard operating procedures for all emergency situations.
  • Complete the Saturday and Sunday Duty reports, noting issues, emergencies, and follow up actions.
• Implement Visitor Services Operation Log : (40% of time – this is flexible timing for 11 hours during weekdays or evenings)
  • Execute daily logistics supporting Visitor Center management, rentals, events, and the gift shop.
  • Cook logistics for rentals, events, gift shop merchandising, and weekend monitoring of garden operations.
  • Set up rental seating floor plans in advance of rentals and events.
  • Ensure event signage is correct and prepared in advance.

Qualifications

• A strong project management background with a focus on team development and documentation.
• Excellent communication, customer service, and problem-solving skills.
• Comfortable using electronic platforms for scheduling and reporting.
• Able to coordinate and train student workers.
• Willing and able to work weekends and evenings.