Virtual Technical Support & Sales Representative - Remote TP83796

About the role

The Technical Support Representative position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. This role is offered to individuals located in the following states: AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Responsibilities

• Find innovative ways to respond to varying questions, issues, and concerns.
• Provide front line, first level, technical assistance for consumers.
• Aid in product recommendations and sales inquiries.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshoot and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Support customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Requirements

Minimum Education Required: High School/GED.

• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Qualifications

• What We Prefer:
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Skills

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Benefits

• Paid Training.
• Competitive Wages.
• Full Benefits (Medical, Dental, Vision, 401k and more).
• Paid Time Off.
• Employee wellness and engagement programs.

Pay

$

Schedule

Work from Home (WFH)