DirectJobHub
Jobs · Business Development

Technical Support & Sales Representative - Remote $17.31/Hr TP86932

VetJobs · United States · 3 wk ago
RemoteRemoteBusiness Development$17.31/hrFull-time

About the Role

This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. At this time, employment is offered only to individuals located in the following states: AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Responsibilities

  • Provide front line, first level, technical assistance for consumers.
  • Assist with product recommendations and sales inquiries.
  • Support Client-specific high-speed internet services, delivering an exceptional customer experience.
  • Resolve technical problems in a fast-paced, customer-facing environment.
  • Troubleshoot and resolve issues with Client service and/or devices, including internet connectivity and performance.
  • Support customer needs related to Client-specific high-speed internet services and devices, including troubleshooting, triage, and resolution techniques.
  • Deliver in-scope support for internet service and connectivity issues pertaining to operating systems, PCs, and browser configuration.
  • Demonstrate advanced product knowledge and the ability to solve customer issues.
  • Resolve customer issues on the first call as frequently as possible.
  • Open and manage trouble tickets for user issues, data network, and OS problems.
  • Be patient, courteous, and friendly with customers at all times.
  • Demonstrate a positive attitude and address technical problems in a timely manner.
  • Complete all work assignments within expected time frames.
  • Adhere to all work schedule assignments and support management directives.
  • Abide by and support all TP policies.

Requirements

  • High School Diploma or equivalent (GED).
  • Comfort with desktop computer systems.
  • Proven oral and written communication skills.
  • Familiarity with personal computers, operating systems, software, and computer terminology.
  • Demonstrated problem-solving skills.
  • Ability to work independently and multi-task.

Key Competencies

  • Process Excellence: Commitment to following established procedures and customer service-driven approach.
  • Collaboration: Proven ability to work effectively with team members, supervisors, and support departments.
  • Communication: Outstanding communication, listening, and analytical skills.
  • Organizational Skills: Strong organizational and problem-solving abilities.
  • Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness: Willingness to accept feedback, evolving policies, and work within a structured schedule that includes a variety of shifts.
  • Critical Thinking: Sharp critical thinking skills for quick analysis of customer issues and informed decision-making.
  • Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

  • Minimum subscribed download rate of 25.0 Mbps or higher.
  • Minimum subscribed upload rate of 10.0 Mbps or higher.
  • ISP must have no packet loss and ping under 30ms.
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
  • Proof of internet details required.
  • Clean and quiet workspace.

Pay

$17.31/hour

Benefits

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k, and more)
  • Paid Time Off
  • Employee wellness and engagement programs

About Teleperformance

Teleperformance is a global, digital business services company. We deliver advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking over 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, clients, and the environment.

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. You will become a key contributor in making that happen. As the eyes and ears for our team, you will work in a collaborative and engaging environment, interacting with people from all walks of life. No two days will be the same, and as you grow and challenge yourself, you will discover your potential can take you anywhere.

Similar jobs