Customer Service & Sales Representative Tech Products - Remote $17/Hr

About the role

This is a seasonal role designed for individuals who are military affiliated, including Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Responsibilities

• Provide inbound call support to understand customer needs and offer applicable product/service options
• Hold authentic, free-flowing conversations with customers to provide order support and complete purchases
• Ask probing questions to ensure customers are purchasing the right products and services for their needs
• Identify and recommend additional accessories and protection services that fit the customers’ needs
• Use product knowledge, build client relationships, and find new ways to assist customers in getting the correct product and accessories to meet their needs
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Requirements

• A high school diploma or GED equivalent
• 6+ months of soft sales experience, with the ability to recommend tech products and accessories
• 6+ months of retail experience is a big plus
• Exceptional relationship-building skills, driven by positive, high-energy customer interactions
• A basic knowledge in probing techniques, persuasion, and advising customers to drive sales results
• Flexible availability to support various shifts and business needs
• A quiet, distraction-free environment to work from in your home
• Dedicated workspace: A quiet, professional environment free from distractions
• Multi-tasking proficiency: Ability to navigate fast-paced scenarios with a passion to learn new technologies
• Computer literacy: Strong computer navigation skills and general PC knowledge
• Pre-hire testing: Access to a desktop or laptop to complete initial computer and internet assessments (a company-issued computer to be provided upon hire)
• Reliable connectivity: High-speed, hardwired internet (no Wi-Fi, hotspots, or satellite)

Qualifications

• Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction

Skills

• Product knowledge
• Customer service skills
• Technical knowledge (iOS and/or MacOS, or comparable technology)

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• Registered retirement savings plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities
• Health and wellness programs
• Mentorship programs
• Work-from-home convenience programs
• Community support programs

Pay

The base salary wage for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Schedule

This is a seasonal role with flexible availability to support various shifts and business needs.