Remote - Technical & Sales Support Representative

About Our Client

The organization is a global provider of digital business services, partnering with major brands to improve operations through technology, innovation, and sustainable practices. With approximately 500,000 employees supporting customers in 300 languages, the organization operates on a global scale while emphasizing strong client relationships and community impact.

About the Opportunity

The Technical & Sales Support Representative serves as a primary point of contact for customers seeking assistance with high-speed internet services and related technical issues. This role provides first-level technical support, troubleshoots connectivity and device problems, and works to resolve customer concerns efficiently while delivering a positive service experience.

Responsibilities

• Provide first-level technical assistance to customers.
• Support client-specific high-speed internet services.
• Troubleshoot and resolve technical issues efficiently.
• Assist customers with device, connectivity, and internet-related problems.
• Provide support for operating systems, PCs, browsers, and software configurations.
• Maintain strong product and service knowledge to resolve customer issues.
• Strive to resolve customer concerns during the first interaction whenever possible.
• Manage trouble tickets for user and network issues.
• Communicate with customers patiently, courteously, and professionally.
• Complete assigned tasks within established timeframes.
• Follow scheduled work hours, company policies, and client-specific procedures.
• Collaborate with internal teams when issues require additional support or escalation.

Requirements

• Minimum age of 18 years.
• High school diploma or equivalent preferred.
• Comfortable working with desktop computer systems.
• Strong verbal and written communication skills.
• Familiarity with PCs, operating systems, software, and basic technical terminology.
• Strong troubleshooting, problem-solving, and critical-thinking skills.
• Ability to work independently and manage multiple tasks effectively.
• Strong organizational skills and attention to detail.
• Ability to remain calm, focused, and professional in a fast-paced environment.
• Commitment to customer service and process excellence.
• Ability to collaborate effectively with team members.
• Receptive to feedback and adaptable to structured schedules and procedures.

Benefits & Perks

• Comprehensive medical, vision, and dental coverage.
• Mental health and wellness resources, including Employee Assistance Programs.
• Health and personal time off.
• 401(k) retirement plan.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible Spending Account (FSA) options.
• Retailer and employee discounts.