Sales/Customer Service Representative - Remote

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self‑storage and other alternative real estate asset classes. With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self‑storage properties globally, with a portfolio of 320+ self‑storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including Prime Storage Fund III, the largest self‑storage dedicated fund ever raised. Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains regional offices in Jupiter, FL; Manhattan, NY; Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta.

About the Role

At the Prime Customer Service Center, we believe in taking pride in our work, leading with empathy, guiding customers confidently, and always seeking the best solutions for their needs. In this dynamic role with exciting growth potential, you’ll handle inbound calls related to our storage facilities and campgrounds—whether you’re providing service‑focused support to existing customers or engaging in sales‑focused conversations with potential guests. We’ll give you the tools, training, and support to become a true expert in storage, so you can proactively identify customer needs, stay current on evolving services, and guide guests through a variety of processes. You don’t need to know everything upfront—we’ll teach you, and you’ll become part of an industry‑leading service experience.

Responsibilities

• Communicate clearly and professionally to ensure every guest feels valued and understood.
• Embody company values by providing friendly, efficient support and contributing to a positive team culture.
• Collaborate with team members and share insights to continuously improve our service offerings.
• Respond promptly to every inbound call, treating each customer with equal importance and urgency.
• Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience.
• Offer knowledgeable assistance regarding services, policies, and procedures.
• Troubleshoot and resolve customer issues, escalating complex cases as needed.
• Maintain accurate records of customer interactions and follow‑up actions.

Qualifications

• High School Diploma or GED required.
• Experience in inbound phone sales is a plus.
• Ability to handle sensitive and confidential information with discretion.

Skills

• Bilingual preferred.
• Proficiency in Microsoft Office applications and web‑based tools.
• Excellent written and verbal communication skills.
• Comfort working both independently and as part of a team.
• Strong problem‑solving skills for handling challenging customer situations and gathering feedback for continuous improvement.
• Ability to manage multiple tasks effectively and meet deadlines.
• Strong attention to detail.
• A genuine passion for hospitality and customer care.
• A desire to grow within the company.

Benefits

• Competitive pay.
• Health, dental, life, vision, short‑term disability and long‑term disability insurance.
• 401(k) program with company matching.
• Paid time off and paid holidays.
• Career advancement opportunities.

Pay

USD $20.00 – USD $22.00 per hour.