Virtual Sales Rep I

Main Areas of Responsibility

• Ability to use virtual sales techniques to ensure positive results to an assigned list of healthcare professionals to offer product education, information on program/service offerings, samples, and resources while meeting and exceeding established daily and monthly call volume metrics
• Successfully complete product training and meet training expectations to service customers within the parameters of the program
• Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion need, reporting)
• Engage healthcare professionals with in-depth informational/promotional communications in accordance with policies and procedures set by the program and compliance guidelines to grow prescription volume
• Establish phone presence - commanding and engaging, ability to create rapport and grow relationships with healthcare professionals from all levels â including office staff, Medical Assistants, nurses, and doctors
• Demonstrate thorough knowledge of product and ensure clear, concise and accurate communication of product information with target audiences using appropriate clinical terminology
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with program objective
• Process customer requests related to product information, cost and savings, product samples and literature in a timely, accurate, and professional manner
• Display ability to thoroughly answer questions related to process of securing product samples and literature
• Provide information pertaining to additional sources of information regarding product and services, such as referral to websites or other appropriate resources
• Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions
• Project a professional and positive company image through all phone interactions
• Manage inbound and outbound call activity effectively, ensuring adequate coverage of inbound call volume when necessary
• Navigate phone conversations with approved best practices and according to compliance guidelines
• Understand systems and accurately enter all relevant information into system, including any follow up actions in accordance with policies and procedures, ensuring data integrity
• Collaborate with appropriate team members to determine necessary strategic sales approaches. Maintain the required product expertise
• Partner with Field Sales, Operations, and Marketing to further identify methods to improve effectiveness
• Maintain targeted list of healthcare professionals, and provide value-added benefits to grow product volume
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
• Identify, prioritize, and drive opportunities to create access, programs, and processes that drive demand
• Effective and timely communication with Manager
• Follow established escalation pathways required for issue resolution
• Maintain training materials and job aides, keeping current with updates provided by the training department
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Requirements

• The ideal candidate will have a background in direct selling, and a bachelor’s degree is preferred
• The candidate is required to have at least 2 years of customer service and/or sales experience
• Self-starter, ability to work independently, highly organized, superior communication and relationship building skills
• Understanding of medical terminology, ability to pronounce medical terms
• Knowledge of medical device, pharmaceutical market or related field
• Experience in the healthcare industry involving interaction with physicians, patients, and office staff is preferred
• Skills demonstrating professional phone etiquette
• Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint
• Knowledge of Salesforce preferred
• Excellent time management skills
• Able to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to- Daily activity, goals, metrics
• Proficient usage of applications, databases, and other core tools
• Maintaining strict quality control standards and performance monitoring
• Providing input on quality of calls, job aids, and targeted opportunities for ongoing improvement of daily output
• Effectiveness working independently and in a team environment

Preferred Skills/Qualifications

• Experience in the healthcare industry involving interaction with physicians, patients, and office staff is preferred
• Skills demonstrating professional phone etiquette
• Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint
• Knowledge of Salesforce preferred
• Excellent time management skills
• Able to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to- Daily activity, goals, metrics
• Proficient usage of applications, databases, and other core tools
• Maintaining strict quality control standards and performance monitoring
• Providing input on quality of calls, job aids, and targeted opportunities for ongoing improvement of daily output
• Effectiveness working independently and in a team environment