Inside Sales Rep I

About the role

The Inside Sales Rep I (ISR I) effectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectations. The ISR I will handle inbound and outbound volume with the objective of prospecting and qualifying leads, retaining existing customers, reactivating lost customers to achieve sales expectations, and providing digital support.

Responsibilities

• Contact existing customer base with marketing promotions/offers.
• Make outbound calls to existing customer accounts for marketing promotions.
• Qualify customer, assess current use and needs to determine serviceability, present key value statements and sales messaging to retain the customer.
• Appropriately apply special offers/pricing to existing customers.
• Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold.
• Maintain complete records of customer and prospect interactions and process/activities through detailed notes in CRM/SAP databases.

Requirements

• High school education or equivalent required.
• 1 year experience in customer service.
• Use of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office products.

Skills and Abilities

• Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition.
• Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products).
• Strong telephone presence and interpersonal skills.
• Effectively and professionally communicates in English – verbal and written communications.
• Ability to multi-task and prioritize workload; strong organizational skills/time management skills.
• Active listener and use of inquiry to discover/understand prospect needs.
• Motivated and results driven.
• Ability to work effectively with others; participates in team/center activities; gives and receives feedback/coaching well.
• Ability to self-manage and maintain leadership expectations.

Qualifications

• High school education or equivalent required.
• 1 year experience in customer service.
• Use of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office products.

Benefits

AmeriGas offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k), paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Pay

The pay for this position is up to $21.00/hr., depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.

Schedule

This is a hybrid position (4 days in office) and the office is located at 6020 W. Oaks Blvd. Rocklin, CA 95765. This shift is 8:30a-5:00p PT.