Inside Sales Rep I

Key Responsibilities

• Order Processing: Assist customers with product inquiries and provide accurate information based on their needs. Process customer orders, ensuring accuracy and timely delivery. Follow up with customers to ensure orders are processed and delivered as expected.
• Telephone & Email Support: Provide exceptional customer support via phone and email, addressing inquiries, issues, and concerns. Resolve customer problems in a timely, professional manner, ensuring customer satisfaction.
• Sales Support: Assist Account Managers and outside sales representatives by preparing orders and providing administrative support. Provide information on product availability, pricing, and delivery timelines.
• Communication with Other Departments: Coordinate with the warehouse, shipping, and billing teams to ensure the timely and accurate fulfillment of orders. Communicate effectively with other internal departments to address customer needs and resolve issues.
• Customer Experience Improvement: Continuously identify opportunities to enhance the customer experience and increase customer satisfaction. Suggest improvements to internal processes that would lead to more efficient operations and better service delivery. Act as a liaison between customers and the company to ensure all customer concerns are heard and resolved promptly.
• Administrative & Miscellaneous Tasks: Perform other administrative duties as needed to support the sales and customer service departments.

Qualifications

• A high school diploma or equivalent.
• 2+ years of experience in inside sales, customer service, or a similar role.
• Experience with order processing and payment processing preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Salesforce and SAP software is a plus.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• A positive, can-do attitude with a passion for customer service.

How We Live Our Culture

We know that the well-being of our employees is integral. Our benefits include:

• Competitive and performance-based compensation packages and bonus plans.
• Educational assistance, leadership development programs, and recognition programs.

Our commitment to embrace diversity to build a culture of inclusion at SPX. We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.