Virtual Medical Back Office Coordinator

What You’ll Do

• Answer incoming phone calls in a fast paced/high volume environment.
• Achieve daily goals consistently as outlined by management.
• Listen actively to patients’ concerns, understand their needs, and provide accurate information.
• Perform registration and insurance verification/updates for patient visits.
• Tracks member consents of enrolled and engaged members.
• Conducts outreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists.
• Obtains medical records, processes care plan and visit summaries, processes and mails member educational materials.
• Completes ongoing training to further skills and development.
• Ensures all member engagements are documented accurately.
• Affords assistance with special projects outside of normal scope of responsibility when necessary.

Minimum Qualifications

• 2+ years combined of related education, experience, or certification.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency Ability to travel and be on-site to meet business needs.

Preferred Qualifications

• Experience using electronic medical records.
• Bilingual Spanish-speaker.
• Excellent Data Entry skills.
• Experienced in Microsoft office (Word, Excel, Powerpoint, etc.).
• Demonstrates excellent customer service skills.
• Works collaboratively with other team members.
• Strong ability to demonstrate empathy, build relationships and discover patients’ needs.
• Excellent oral/written communication skills to ensure information continuity.

Benefits & Perks

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.